I continue to fail my verification, this is the third time now, last tried today. Due to this, I cannot redeem my balance. I uploaded bank statements, internet bill, utility bills, all matches my address on profile. Unless, it is failing because the five digit zip code on my profile is missing the last four. My zip code on my profile shows 95341. The zip code on my bills are 95341-9186. However, other online casinos are not so strict about this extra zip code. If that's the case, I need to update to the full zip code. I am locked out of verifying again need it to reopen.
Complaint Info
Disputed casino
Reason
Dear @CHRISTizLORD,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear all,
Kindly be notified that this complaint is being reopened following the declared willingness on behalf of WOW Vegas Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.
Dear all,
Please be informed that we have reached out to the customer to resolve the verification issues.
As soon as this matter is addressed, we will be able to proceed accordingly.
Dear @CHRISTizLORD,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 25 of 42 Resolved
- 3 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 13,029 USD Avg. Amount
-
82 hours left
WOW Vegas Casino - Unable to Verify Address
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WOW Vegas Casino - Verification failed and no reply from support
I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed. I was then prompted to ...
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