I continue to fail my verification, this is the third time now, last tried today. Due to this, I cannot redeem my balance. I uploaded bank statements, internet bill, utility bills, all matches my address on profile. Unless, it is failing because the five digit zip code on my profile is missing the last four. My zip code on my profile shows 95341. The zip code on my bills are 95341-9186. However, other online casinos are not so strict about this extra zip code. If that's the case, I need to update to the full zip code. I am locked out of verifying again need it to reopen.
Complaint Info
Disputed casino
Reason
Dear @CHRISTizLORD,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 3 of 44 resolved
- 2 days avg response
- 4 days avg complaint life
- 12,629 USD avg amount
-
Unresolved
WOW Vegas Casino - Verification failed and no reply from support
$3,582
Unresolved
WOW Vegas Casino - Verification failed and no reply from support
I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed. I was then prompted to ...
Read more -
Unresolved
WOW Vegas Casino - Verification status unknown for 4 weeks
$3,000
Unresolved
WOW Vegas Casino - Verification status unknown for 4 weeks
I submitted all the proper documents for verification and it's been saying "documents are in were reviewing them now". It's been saying that for 4 ...
Read more -
Unresolved
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Unresolved
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Dear Wow Vegas Support Team,I am writing to formally express my frustration and disappointment regarding my ongoing verification issue, which has ...
Read more -
Unresolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
$105
Unresolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
I am submitting this formal complaint regarding an ongoing issue I have been experiencing when attempting to redeem winnings on your website.Each time ...
Read more
Have trouble with WOW Vegas Casino?