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Casino Complaints

WOW Vegas Casino - Continous Fail Verification

RESOLVED

Complaint Info

Disputed casino

WOW Vegas Casino
1 year ago

I continue to fail my verification, this is the third time now, last tried today. Due to this, I cannot redeem my balance. I uploaded bank statements, internet bill, utility bills, all matches my address on profile. Unless, it is failing because the five digit zip code on my profile is missing the last four. My zip code on my profile shows 95341. The zip code on my bills are 95341-9186. However, other online casinos are not so strict about this extra zip code. If that's the case, I need to update to the full zip code. I am locked out of verifying again need it to reopen.

AskGamblers
1 year ago

Dear @CHRISTizLORD,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
1 year ago

Dear WOW Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
2 weeks ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of WOW Vegas Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

2 weeks ago

Dear all,

Please be informed that we have reached out to the customer to resolve the verification issues.
As soon as this matter is addressed, we will be able to proceed accordingly.

AskGamblers
1 week ago

Dear @CHRISTizLORD,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.