So since January the 28th,about 2 weeks ago I won 100sc on wow Vegas casino and when I went to redeem it shows me a verification in process can take up to 48 hours window and it has been stuck on that window since even though I never even had the chance to submit documents to get verified. I since then have sent multiple support tickets with only one response from them period giving me a broken link to go to with the same 48 hour verification window. They have never responded to any other complaints. Won't verify me or pay me my money. Then today when I check in there site to see if they might have answered a support ticket they made it to where I can't even see my tickets but luckily I had screenshoted them prior for evidence of there unfair treatment. Then after I was able to email support telling them of this now they have my account blocked 100%.
Complaint Info
Disputed casino
Reason
Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear all,
Kindly be notified that this complaint is being reopened following the declared willingness on behalf of WOW Vegas Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.
Dear all,
Please be informed that this matter has already been reviewed and addressed by our team.
We previously contacted the customer to offer a manual verification option; however, we did not receive a response at that time.
Should you still wish to proceed with verification ,you are welcome to contact us directly, and we will be happy to assist.
Dear @Fordalife89,
The AskGamblers Complaint Team is kindly asking you to assist the WOW Vegas Casino team further and send the required verification paperwork.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.
Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.
Thanks for your cooperation.
WOW Vegas Casino Complaints
- 25 of 42 Resolved
- 3 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 13,029 USD Avg. Amount
-
60 hours left
WOW Vegas Casino - Unable to Verify Address
Open60 hours leftWOW Vegas Casino - Unable to Verify Address
I have been trying to get my account verified properly for a couple of months now and at this point, I don't get any responses whatsoever from a live ...
Read more -
Unresolved
WOW Vegas Casino - Closed my account for no reason with pending redemption
$1,100
Unresolved
WOW Vegas Casino - Closed my account for no reason with pending redemption
During the past 48h I bought 4 times their $250 megapack which it s supposed to reward you with a bonus spin, up to 100% value of the pack. 1st ...
Read more -
Unresolved
WOW Vegas Casino - Address verification ignored
$160
Unresolved
WOW Vegas Casino - Address verification ignored
am submitting this complaint regarding my account at WOW Vegas Casino. I currently have an available balance of $160 that I am unable to withdraw due ...
Read more -
Unresolved
WOW Vegas Casino - Verification failed and no reply from support
$3,582
Unresolved
WOW Vegas Casino - Verification failed and no reply from support
I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed. I was then prompted to ...
Read more
Have trouble with WOW Vegas Casino?