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Dreams Casino - Need help with delayed $540 payment

REJECTED
Complaint Info
Disputed casino Dreams Casino
Reason Delayed payment
Amount $ 540
Posted on March 12, 2018

I'm not very happy with how the casino dreams work, for more than a month they have received my documents and continue to cancel the payment. I've been repeatedly told by a chat that they have loads of documents and they will do everything so that I quickly receive payment, but these are just words, nothing happens, I think they specifically delay payment, I see no obstacles to get money, Casino I do not fulfill my conditions, I'm tired of talking with support. Help me. my payment is 540 $

Posted on March 15, 2018

Hi Robert--

I'm very sorry for the difficulties you've been experiencing with this--I hope to be able to resolve this for you in very short order.

I've reviewed your account and I genuinely am unable to locate your documents, as well as your preferred method of payment. I've just sent you an email regarding this--as soon as I receive your reply along with the necessary documents and payment method info, I'll be able to sort out your payment, straight away.

All the best,

Tawni

Posted on March 19, 2018

Hi Robert--

While I've received your documents, our Security Team has some concerns with your passport. I've just sent you an email regarding this--please reply with the necessary bits requested.

Much appreciated,

Tawni

AskGamblers
Posted on March 23, 2018

Dear @RobertSoder,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

AskGamblers
Posted on March 27, 2018

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

AskGamblers
Posted on August 26, 2020

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably. The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

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