Complaint #2
Godbunny Casino
Funds taken away
2 years ago
Hello ASKGAMBLERS! On August 5th/2023 I received a monthly casino deposit bonus for the first time. I reviewed the terms of the bonus and noted that their was NO max cash out after completing the wagering requirement associated with the bonus.
I made a deposit of 254 USD and after completing the wagering my balance available to withdraw SHOULD have been $1559.00 USD.
Instead, a random amount of $858.00 USD was removed from my balance leaving me with 701$ USD.
I found it odd and e-mailed support which they then replied " according to our investigation, the selected bonus has a maximum win amount, so once you complete the wagering the rest amount is burned."
I found this odd as well as it was not mentioned in the terms So i then replied asking them to cite the term so I may better understand.
They cited " In the section terms & conditions according to paragraph 9.6. Godbunny reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form."
As you can see I was told there was a max cash out and then told that they can basically change anything they want is what I am understanding.
I don't know if this is normal practice and would like your help figuring this out please!
I have tried to enclose screenshots of the e-mails below but I'm receiving an error. I would gladly send them if you can provide an e-mail.
I made a deposit of 254 USD and after completing the wagering my balance available to withdraw SHOULD have been $1559.00 USD.
Instead, a random amount of $858.00 USD was removed from my balance leaving me with 701$ USD.
I found it odd and e-mailed support which they then replied " according to our investigation, the selected bonus has a maximum win amount, so once you complete the wagering the rest amount is burned."
I found this odd as well as it was not mentioned in the terms So i then replied asking them to cite the term so I may better understand.
They cited " In the section terms & conditions according to paragraph 9.6. Godbunny reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form."
As you can see I was told there was a max cash out and then told that they can basically change anything they want is what I am understanding.
I don't know if this is normal practice and would like your help figuring this out please!
I have tried to enclose screenshots of the e-mails below but I'm receiving an error. I would gladly send them if you can provide an e-mail.
Screenshot
