Complaint #162 Dreams Casino

Declined payments

By Tiarnie S.

7 years ago

Message on forum

My Name is Tiarnie < surname removed >, I'm a member at Dreams Casino.

User Name Bluelotus1

Last year in december i was lucky enough to have won a substantial amount of money. My documents have all been verified and my bank details have been sent at the request of the casino many times.

Pending Withdrawals

Request ID 2291796

Method Wire Transfer

Amount $-2,500.00

Date 12/25/2018 6:44:00 AM

Request ID 2292368

Method Wire Transfer

Amount $-2,500.00

Date 12/25/2018 11:23:08 PM

Request ID 2292921

Method Wire Transfer

Amount $-2,500.00

Date 12/26/2018 1:49:01 PM

Request ID 2292922

Method Wire Transfer

Amount $-2,500.00

Date 12/26/2018 1:49:25 PM

Request ID 2292924

Method Wire Transfer

Amount $-2,500.00

Date 12/26/2018 1:49:47 PM

Request ID 2314439

Method Wire Transfer

Amount $-500.00

Date 1/13/2019 9:11:50 AM

I have spoken to their customer service people on average at lest once a week this year via live chat and seem to be getting nowhere.

My has query has been escalated more than once and I've been told that the finance team is aware of my account. But no seems to be able to tell me anything more other than my ID has been verified and my withdrawals should be approved very soon.

I have emailed the following addresses also- payments@casinosupport.com , cashier@dreamscasino.com and have not been satisfied with the answers they have given me because its the same request every time to send my bank account details.

As you can see its well and truly longer than outlined in the T&C and I am aware that due to a lot of withdrawals things can take longer in these circumstances, and i have been more than happy to wait. But this has been since xmas last year now.

Hoping you can help, thanks

Disputed Casino Dreams Casino

Reason Declined payment

Amount $10410

Discussion

AskGamblers

• Support Team

7 years ago

Dear @Bluelotus1,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Dreams Casino

• Representative

7 years ago

Hi Tiarnie--

I'm so pleased to let you know that your final withdrawal has been sent to our processor: 6/1 Paid $500 + no fees for transaction #72278006. I would expect you'll find the funds in your account early next week (possibly sooner). ;-)

Again, I apologize for all of the difficulties you've experienced with this.

I wish you all the best,

Tawni

AskGamblers

• Support Team

7 years ago

Dear Dreams Casino,

Please let us know if there's some update regarding this case.

Dreams Casino

• Representative

7 years ago

Hi Tiarnie--

I've had a look at your account and I see your next withdrawal will be sent off to our processor, Friday. As soon as I have confirmation this has been sorted, I'll be back with another update. ;-)

Tawni

Dreams Casino Complaint Stats

Resolved 176 / 182

Avg. Amount $4,141

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Dreams Casino Complaints

See all complaints for this casino

33 days and still waiting

Hello, I put in a $2,500 withdrawal request on February 15th, and it was finally approved on March 3rd. That equaled 12 business days.

I am still waiting for my withdrawal. It's been 13 business days since it was approved. Customer support told me that if I didn't receive it by March 17th, contact them and they will have it escalated.

I waited a couple of extra days and contacted them.

I got an email saying that escalations usually take 24-72 hours???

The only reason it's escalated in the first place is because of them. This is beyond frustrating!

Please help!

Thanks!

Resolved

$2,500

Need help with Verification for wallet and ID and Live chat dont work

I’m having an issue I sent $10 worth litecoin to my dreams casino wallet it went through on site end but it doesn’t verify the Wallet and it won’t also let me confirm my ID and I also having a problem with live chat when I click it it doesn’t pop up nothing, stuck verification page again I web had refreshed

Rejected

Delayed payment 1475 USD

My payment is overdue.

I have been through this before with the Inclave casinos, and you guys always get my payment to me proficiently.

I submitted my withdrawal on the 15th of Oct., and it was approved on the 20th of Oct. Today is the 28th.

They told me it should have been paid by now.

I have been through this dance before with them, and you were my lifeline. I was hoping you could do it for me again.

Thank you again for the service you provide for our small community.

Resolved

$1,475

Refusing to pay me my winnings 400$

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Resolved

$400

My withdrawal was approved on the 19th of November 2024.

My withdrawal of 760.05 was approved on the 19th of November 2024. On the same day I got an email saying my payment was coming. Well, to no one’s surprise that never happened and I still didn’t get paid. Contacted the casino’s customer support and as usual they told me the complaint will be escalated however that never does a thing. I would appreciate some help with the issue!
Nikolett

Resolved

$760

Will not verify my ID

I have a winnings payout yet first they want to verify my documents. I have been sending them my documents for months and they have never verified. I can't speak to anyone that will help me. I just keep getting a run around from anyone I speak to on chat. My documents are valid. I have sent multiple emails.

Rejected

Payment Delay 2500 USD

I have been in contact with them about my withdrawal.

It stated it would take 5 days then they moved to further.

They have so-called escalated it twice and still nothing.

I'm VIP 4 and still have to wait so long.

My withdrawal is $2500. I dont understand why they say they will escalate it and that has a timeframe on it too.

Resolved

$2,500

No update on withdrawal request of 2033$

Hello!

I placed a withdrawal request on the 9th of April at dreams casino. On April 13th, I contacted support & was informed I didn't complete my playthrough and I must do so to receive my withdrawal. Before placing the withdrawal request on the 9th, it did show my playthrough was complete.

I completed the playthrough on the same day when I contacted support. It's past 5 days & I'm still waiting for an update on my withdrawal request.

Withdrawal amount

2033

Resolved

$2,033

Waiting on withdrawal of 2500

So I requested a withdrawal In March and it was approved April 2nd and I’m still waiting for payment. I have contacted the casino over and over and keep getting told different things. It’s Bitcoin so it should be instant when paying out this way, I contact the casino and get told to come back in a month and whatever else etc this has become so frustrating and honestly I don’t know how they even keep their business

Resolved

$2,500

Dreams casino - No response withdrawal approved not received

I made a deposit on March 9 2024 I played and requested a 1000.00 withdrawal. This was done via crypto. I was told it would be 72 hours then nothing. Then I spoke to someone and they said it was approved on the 19th of March and would be released to me within 72 hours I contacted them 4 days later and was told it's 7 to 10 days from the request which was on the 9th. I informed them of this and was told it was approved on the 19th of March and would be 72 hours I contacted them again after the 72 hours and was told 7 to 10 business days from approval on the 19th so here is it the 2nd of April it has been passed the 10 business days and now I can get no response to my chat requests or emails.

Resolved

$1,000