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Boo Casino - Being ignored, they refuse to respond

RESOLVED

Complaint Info

Disputed casino

Boo Casino

Reason

Other
Posted on January 9, 2023

I wanna start off with Ive spent boo casino about 40 emails due to my ability of not being able to sign in to the casino. One day It was working great, the next it wasn't any longer.

I tried changing the password at least 8 times, still its wont allow me to log in. And u cant speak to many 24/7 supports because I cant log in. You cant speak to the support unless you're logged into your account, but they already know this also moving forward!!

So I began sending email probably each day for the first few weeks. I'd immediately receive the message stating that my email was in fact received! And yet not one reply! Up till I posted a complaint on a site (sorry I don't recall exactly which one!) they responded with "speak to online support get them too send you a password reset", in which my reply was "I cant speak to support unless I'm logged in, but u know that already" and I haven't received an email back and I've prob sent another 10 emails since there one reply once again.

Posted on January 12, 2023

Dear Nicki,

We are sorry to hear about this issue.

We have looked into it and it seems all of your emails went to our Spam folder - that could be an issue caused by the duplicate emails you've sent. We've adjusted the system now so it won't happen again.

Regarding your account, we have emailed you a password reset email. Please try to log in through there.

If it isn't in your inbox, kindly check your spam box.

If the link isn't working, please forward the entire email to suppor­t@b­ooc­asi­no.com so that our technical team can check the link itself.

We will try to resolve this issue for you as soon as we can.


Regards,

Boo Casino.

AskGamblers
Posted on January 15, 2023

Dear @Nickinotyet81,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
Posted on January 26, 2023

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.