Complaint #17 Boaboa Casino

Breached Responsible Gambling Rules

By Lusine A.

7 years ago

Good day,

I deposited in Boaboa in early December 2018. Deposited around 7K in the begging and reached to 30K.
I asked via chat and Via email to put my account on deposit and playing limits as I am addicted to gambling and I will loose all- their answer was they dont have such function. I was actually begging them to put my account on hold so I dont play my winnings, but no result.They have 0 responsible gambling features.
1. On 12.12.2018 I lost all that I won and my deposits and sent them email to close my account permanently.
2. AS per their terms they should have closed it within 24hrs, but of course not done, well knowing that I am addicted they stared attracting with VIP club and cash backs.
3. On 13.12.2018 I was sure my account is closed, as per my instructions sent to them, but as gambler I wanted to recheck and tried to deposit again and it worked and I started depositing more and more, they were giving cash back bonus and I lost all I had.
4. Now I want to get at least my deposits back from date 13.12.2018 which are in total EUR 13,174. I have all the transactions to Tranello holding highlighted in my bank statements from date 13.12.2018. 3 Bank accounts
Hellenic bank in total eur 6534
Bank of Cyprus personal account in total eur 5360
Bank of Cyprus my company account in total eur 1280
5. On 19 January 2018, when I lost everything already they closed my account

I am sending all attachments via email, if you require more proofs please let me know instead of rejecting my complain, as it takes time to submit.
Many thanks
Regards
Lusine

Disputed Casino Boaboa Casino

Reason Account closure

Amount €13174

Discussion

AskGamblers

• Support Team

1 year ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Boaboa Casino management in regards of this complaint to confirm and justify the casino actions. Moreover player obviously forgot to inform AskGamblers Complaints Team that she revoke her request on 12th of December 2018 within few hours.

AskGamblers Complaints Team maintains zero tolerance towards player trying to play unfair and that is why this case is being rejected and player's account is being suspended for indefinite period of time.

AskGamblers

• Support Team

7 years ago

AskGamblers Complaints Team maintains zero tolerance towards player trying to play unfair and that is why this case is being rejected and player's account is being suspended for indefinite period of time.

Boaboa Casino

• Representative

7 years ago

Dear Lusine,

We are sorry that this complaint has not yet been resolved, however, we are still awaiting the decision of AskGamblers. Please, note that we have provided them with all the required evidence. Thank you for your patience.

Best regards,
Boaboa.com Administration

Inactive user

7 years ago

Dear Askgamblers,

As advised from Boaboa, self and my Lawyer are waiting for your conclusion to understand if the issue will be resolved and my funds will be refunded or we are going through legal actions under Jurisdictions of Cyprus Court.
Being Cyprus Residence and having comfort of court being in Cyprus I will not stop in case the positive solution cant be done through here.

Waiting yours
Regards
Lusine

Boaboa Casino Complaint Stats

Resolved 7 / 8

Avg. Amount $1,730

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

Boaboa Casino Complaints

See all complaints for this casino

Withdrawals locked and misleading support promises

Hi,

I am honestly tired of this casino’s lies and useless support.

I won money on this casino and deposited using both my MiFinity account and my bank card, as clearly shown in the screenshot I provided. But when I try to withdraw, every single withdrawal method is greyed out and locked, and all of them say “this method is not available.”

I contacted live chat support and they apologized, said they would fix the issue, and told me I would receive an email. For a moment I thought the support was actually helpful, but nothing was fixed at all.

I had to contact support again, and they gave me the same nonsense instructions about clearing cache, cookies, changing browser, etc. I did everything they asked and the problem is still there because this is clearly an issue on their side, not mine.

I wasted over an hour in live chat and they resolved absolutely nothing. I am tired of being misled and given false promises instead of actual help.

Please make them fix this issue properly and stop blaming the customer for their own technical problems.

Unresolved

€4,650

Delayed withdrawal of 500EUR

Hello,
I have made 500€ withdrawal request on 28.01.2026. Boaboa terms state that payment takes to three business days. They should have been paid out already. When I contact support they send me always the same answers that there is delay due to many withdrawals and will be processed soon or something like that but nothing happens.
Such delay is unacceptable.
On verification site it says that my account is verified.
Please help.

Rejected

€500

Bonus and closure

Hi, it's been over a month since I heard from my ex favorite casino and I don't know what to do, so I came here to file a complaint as my last resort.

I'll keep it short so here it goes. They owe me more than two thousand in bonuses and cashback, I can't get anybody to talk to me for over a month, and they keep ignoring me.

I send not one or two email on support mail and on vip mail and nothing. I tried to talk with two vip managers that I was assigned to and nobody replied even tho I can see that they had read my messages.

I really didn't know what to do, but the amount of disrespect I am getting from this casino is really incredible...let me just say I am their vip customer from 2023 I think, with their highest diamond status, but this doesn't matter I guess.

And all that led me to ask them to please close my account last week, I even wrote them all the things that they need to hear to really have a reason to close my account but guess what? They didn't reply... it's like I don't exist for them anymore, but of course, I can still give them some more.

I think I can forget the money I was promised, since almost all the vip bonus promotions vas made through Telegram chat and by phone calls from my first vip manager (I have some email, but still...) or am I wrong?

If that is right, I wish only that they listen to my last request and close my account for good and I'll make my peace with some 'good' reviews.

Can you please help me with some advice on what should I do?

Thank you in advance and have a great day, < first name removed >