I do not know is this a intentional or a software glitch as it acts differently when I have enough for redemption it only pop up the page say that your profile has been verified, but no other link while I do not have enough to redeem I can see that two link offer But grade out which is because I do not have enough. I tried to deposit and play again. I won twice, but because of I couldn’t redeem, I feel frustrated as if this is an intentionally set up. You can see my attached screenshot one is have SC coins want to redeem one does not have. Furthermore, I have been emailed them many times. No reply. I only received the promotional offer to deposit. If there’s no way to no customer service, I don’t really want to play at this casino disappointed that I thought this was a solid trust trustworthy online Casino, but it's just like pulse Casino no customer service cannot redeem anything. I hope someone can help me and tell me what’s going on.
Complaint Info
AskGamblers
Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
AskGamblers
Dear all,
Kindly be notified that this complaint is being reopened following the declared willingness on behalf of WOW Vegas Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.
Dear all,
Please be informed that redemptions are subject to a minimum request amount:
Gift cards: 20 SC
Cash prizes: 50 SC
As per the screenshot provided by the customer, their redeemable balance was not sufficient to make a redemption request.
AskGamblers
Dear @Boobiomi,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 25 of 42 Resolved
- 3 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 13,029 USD Avg. Amount
-
82 hours left
WOW Vegas Casino - Unable to Verify Address
Open82 hours leftWOW Vegas Casino - Unable to Verify Address
I have been trying to get my account verified properly for a couple of months now and at this point, I don't get any responses whatsoever from a live ...
Read more -
Unresolved
WOW Vegas Casino - Closed my account for no reason with pending redemption
$1,100
Unresolved
WOW Vegas Casino - Closed my account for no reason with pending redemption
During the past 48h I bought 4 times their $250 megapack which it s supposed to reward you with a bonus spin, up to 100% value of the pack. 1st ...
Read more -
Unresolved
WOW Vegas Casino - Address verification ignored
$160
Unresolved
WOW Vegas Casino - Address verification ignored
am submitting this complaint regarding my account at WOW Vegas Casino. I currently have an available balance of $160 that I am unable to withdraw due ...
Read more -
Unresolved
WOW Vegas Casino - Verification failed and no reply from support
$3,582
Unresolved
WOW Vegas Casino - Verification failed and no reply from support
I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed. I was then prompted to ...
Read more
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