Locked out of my account for winning

I recently started at Wow Vegas. Earning over 200 SC in a quick manner.

While going through verification, I am facing issues entering my full address and ZIP code in the fields because the fields are not showing up at all. Even after refreshing many times, nothing has changed.

Can I please receive help?

This is stopping me from accessing my funds and completely verifying my account.

I am an Elite VIP member at WOW Vegas with same-day redemption processing privileges. I have successfully used this benefit multiple times in the past without issue.

I submitted a redemption request for 5,000 SC ($5,000) approximately 5 days ago during business hours. The request remains in “pending” status with no rejection, no verification request, and no communication of any problem. I am redeeming to a bank that is listed by WOW Vegas as eligible for instant transfer — the same bank I have used previously for successful instant redemptions.

My assigned Elite VIP host informed me on Wednesday that he had escalated the issue to the appropriate department and would follow up. I have received no further contact from him since Wednesday morning.

I have also repeatedly contacted 24/7 customer support with no response whatsoever. I additionally forwarded the matter to WOW Vegas support, who stated they had escalated it to the correct department, but I have still received nothing.

There are no emails or account messages indicating any issue with the redemption. The request simply remains pending.

Today I canceled the original request and resubmitted a new redemption for the same $5,000 before 12:00 PM EST (in line with same-day processing guidelines for Elite/Platinum members). The new request is also still showing as pending and has not been processed.

I travel for work but was not located in a restricted/prohibited state when the funds were won or when either redemption request was submitted, nor am I currently in a restricted state.

I have been a long-term, high-spending loyal player at WOW Vegas and have never previously experienced this level of delay or complete lack of response from support or my VIP host. As an Elite member entitled to same-day processing, this treatment is unacceptable.

Requested Resolution:

Immediate processing of my pending $5,000 redemption and a clear explanation for the delay and lack of communication.

Thank you for your assistance.

I submitted 2 withdrawals on September 20th - one for $454 and the other $128.69- and have yet to receive payment.

I contacted support and asked why it still says pending, and they replied that it can still say pending while processing, but on their site it clearly says that if withdrawals are processed on Sunday, they will be paid the following Wednesday.

Today is October 4, and I still haven’t been paid

I have been verified fully my verification email is below. I made a $8400 redemption since August 18 and I have been ignored. Since then I hope I can find resolution or even get a human to reply me. I have been talking to only a chat bot I don’t know the next step. Should I just cancel the pending request and try again?

I submitted my first redemption since I created my account in 2022. My redemption was for $1800.

I have been messaging them trying to figure out when they were going to process it and instead of processing it I get an email saying that after close review of my account that they are closing it.

There is absolutely no reason for them to close my account. I can prove every transaction that I ever made on the account was mine and made with my cards. If there not going to send me my redemption then I would like a refund for all the transactions made on my account.

I have been trying to redeem my winnings. I'm 100% verified and it takes me to a page says I'm verified, to close the page after that, it doesn't do anything.

I emailed wow vegas they said my account is verified. I'm getting angry it shouldn't be this big of a hassle. The website has emailed me back and forth and still not resolving my issue.