Hello I have tried to contact wow Vegas to update my new address and to get verified they won’t respond to my messages at all. I’ve tried email ticket messenger on Facebook and instagram with zero response. I really need to get my money from them and it won’t let me do anything on the site now. If they aren’t going to pay me my winnings they atleast owe me a refund on my purchase. Can you please help me get my address updated? I contacted sumsub who they use for verification they just said to contact wow because I made too many upload attempts which is strange because they kept telling me to try again. I’m definitely questioning if this is a scam
Complaint Info
Disputed casino
Reason
Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear all,
Kindly be notified that this complaint is being reopened following the declared willingness on behalf of WOW Vegas Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.
Dear all,
Please be informed that the address has been updated, the account has been successfully verified, and the customer was able to request redemptions.
Dear @Mybn,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 25 of 42 Resolved
- 3 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 13,029 USD Avg. Amount
-
60 hours left
WOW Vegas Casino - Unable to Verify Address
Open60 hours leftWOW Vegas Casino - Unable to Verify Address
I have been trying to get my account verified properly for a couple of months now and at this point, I don't get any responses whatsoever from a live ...
Read more -
Unresolved
WOW Vegas Casino - Closed my account for no reason with pending redemption
$1,100
Unresolved
WOW Vegas Casino - Closed my account for no reason with pending redemption
During the past 48h I bought 4 times their $250 megapack which it s supposed to reward you with a bonus spin, up to 100% value of the pack. 1st ...
Read more -
Unresolved
WOW Vegas Casino - Address verification ignored
$160
Unresolved
WOW Vegas Casino - Address verification ignored
am submitting this complaint regarding my account at WOW Vegas Casino. I currently have an available balance of $160 that I am unable to withdraw due ...
Read more -
Unresolved
WOW Vegas Casino - Verification failed and no reply from support
$3,582
Unresolved
WOW Vegas Casino - Verification failed and no reply from support
I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed. I was then prompted to ...
Read more
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