Hello I have tried to contact wow Vegas to update my new address and to get verified they won’t respond to my messages at all. I’ve tried email ticket messenger on Facebook and instagram with zero response. I really need to get my money from them and it won’t let me do anything on the site now. If they aren’t going to pay me my winnings they atleast owe me a refund on my purchase. Can you please help me get my address updated? I contacted sumsub who they use for verification they just said to contact wow because I made too many upload attempts which is strange because they kept telling me to try again. I’m definitely questioning if this is a scam
Complaint Info
Disputed casino
Reason

Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 3 of 39 resolved
- 2 days avg response
- 4 days avg complaint life
- 14,000 USD avg amount
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60 hours left
WOW Vegas Casino - Redemption page blocked by an verification overlay
$105
Open60 hours leftWOW Vegas Casino - Redemption page blocked by an verification overlay
I am submitting this formal complaint regarding an ongoing issue I have been experiencing when attempting to redeem winnings on your website.Each time ...
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Resolved
WOW Vegas Casino - Casino locked my account after big win ignoring proof of residency
$450,000
Resolved
WOW Vegas Casino - Casino locked my account after big win ignoring proof of residency
Hello,I won over $500,000 while playing on their platform. According to their withdrawal policy, the daily withdrawal limit was $5,000, and over a ...
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22 hours left
WOW Vegas Casino - Fail to verify account
$3,000
Open22 hours leftWOW Vegas Casino - Fail to verify account
I sent numerous emails of my verification documents, and I still haven't received any response from a real agent except an AI bot. I have proof of a ...
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Unresolved
WOW Vegas Casino - Not able to redeem at Wowvegas
$10
Unresolved
WOW Vegas Casino - Not able to redeem at Wowvegas
I do not know is this a intentional or a software glitch as it acts differently when I have enough for redemption it only pop up the page say that ...
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