Hello I have tried to contact wow Vegas to update my new address and to get verified they won’t respond to my messages at all. I’ve tried email ticket messenger on Facebook and instagram with zero response. I really need to get my money from them and it won’t let me do anything on the site now. If they aren’t going to pay me my winnings they atleast owe me a refund on my purchase. Can you please help me get my address updated? I contacted sumsub who they use for verification they just said to contact wow because I made too many upload attempts which is strange because they kept telling me to try again. I’m definitely questioning if this is a scam
Complaint Info
Disputed casino
Reason

Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 3 of 43 resolved
- 2 days avg response
- 4 days avg complaint life
- 12,839 USD avg amount
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90 hours left
WOW Vegas Casino - Verification failed and no reply from support
Open90 hours leftWOW Vegas Casino - Verification failed and no reply from support
I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed. I was then prompted to ...
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Unresolved
WOW Vegas Casino - Verification status unknown for 4 weeks
$3,000
Unresolved
WOW Vegas Casino - Verification status unknown for 4 weeks
I submitted all the proper documents for verification and it's been saying "documents are in were reviewing them now". It's been saying that for 4 ...
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Unresolved
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Unresolved
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Dear Wow Vegas Support Team,I am writing to formally express my frustration and disappointment regarding my ongoing verification issue, which has ...
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Unresolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
$105
Unresolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
I am submitting this formal complaint regarding an ongoing issue I have been experiencing when attempting to redeem winnings on your website.Each time ...
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