Complaint #8 Spinson Casino

Account blocked and funds confiscated with absurd accusations after verification process which lasted almost 3 months

By 44BD7AE60F478FAE

8 years ago

Message on forum

On 19.12 (almost 3 months ago) Spinson Casino asked me for verification documents which I've sent to them. 2 days later they sent me an email asking for more, what has been forwarded to them by me as well. Since then they've been stalling with the reply and telling me that an investigation is ongoing, then finally at 8th of March they've messaged me telling me that since the Paysafecards I've used have been "labeled as stolen" (I don't even know what it's supposed to mean) my account has been blocked and funds confiscated.

I'm looking forward to solving this issue with the help of AskGamblers as the accussations coming from the casino are completely unfounded.

Disputed Casino Spinson Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

8 years ago

Unfortunately, due to private policy of Spinson Casino, they cannot provide the necessary information to AskGamblers Complaints Team so that the complaint could be adequately reviewed and decided. Obviously, we have no other option but to close the complaint as Unresolved and recommend a player to forward their issue directly in front of the relevant regulatory body. As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team is awaiting Spinson Casino team to provide the required information.

Spinson Casino

• Representative

8 years ago

Hi <username removed>

"card wasn't secure" is just a formal expression that can mean multiple things such as stolen etc.

As mentioned before, when we finally received updates from the payment provider (Paysafecard) we were informed that the card was unsecured and we acted accordingly.

If you feel unsatisfied with the decision we recommend that you contact MGA and present your case.

Best regards

44BD7AE60F478FAE

• Poland

8 years ago

At first "labeled as stolen" and now "card wasn't secure"? Do you even know what you're talking about?

Were you to contact me earlier, you'd even have received paper receipts of them, those Paysafecards belonged to me.

And why should I contact your payment provider if you're the one initiating such an action and confiscating the funds? I want my money back.

Spinson Casino Complaint Stats

Resolved 0 / 2

Avg. Amount N/A

Avg. Complaint Duration 10 days

Avg. Response Time 3 days

Spinson Casino Complaints

See all complaints for this casino

No cashback, no answers

Hello!

23/11 i did deposit 10000 SEK. I lost it and was waiting for cashback the following wednesday as it says in offer, but it never came.
At least i deserve an explanation, but spinson never answer my emails. Not even once. Ive sent maybe five emails to the support. Ive sent it to [email protected]. Thats the only contactinformation i can find in on the site. And they have no livechat.

Where have they gone?

Unresolved