Last march 16 2019 i won € 5000, then wildjackpots payment support asked for the documents. I did sent, then after 2 days they asked again the photo of mine, with the date on small paper while holding the documents, and i did sent again,then i got mail that they blocked my wildjackpots account for auditing. Today i got email, that my withdrawal is denied. They dont wrote the exact reason. They just send me this message that i dont know exactly what is my violation here. Wild jackpots should ask me first about the violation they saying, i can explain or answer.
Anybody Please help me to get my winning money.
2.7. When opening the Player Account you warrant that i) you are not younger than 18 (eighteen) years old; ii) the details supplied by you are correct; iii) you are the rightful owner of the money in your Player Account; iv) you participate in the games on your own behalf and not on behalf of any other person; v) you own not more than one account ("Duplicate Accounts").
2.8 Wemay consider Duplicate Accounts with the following criteria including but not limited to: i) accounts sharing the same email address; ii) accounts sharing the same phone/mobile number; iii) accounts sharing the same IP address; iv) accounts sharing the same billing address/household; v) accounts sharing the same device upon registration, login, deposit & gameplay; and vi) any other criteria that we may consider at our sole discretion.