WOW Vegas Casino - Redemption page blocked by an verification overlay

I am submitting this formal complaint regarding an ongoing issue I have been experiencing when attempting to redeem winnings on your website.

Each time I log into my account and click on “Redeem”, the redemption page appears briefly (for about 1–2 seconds) before being blocked by an overlay stating:
“Your account has been verified. You may now close this page.”

The problem is that this overlay completely prevents me from accessing the redemption page, and there is no option to close or bypass it without being logged out of the site entirely. When I log back in, the same cycle repeats with no resolution.

I want to emphasize that my account is fully verified, as I have received official email confirmation that I am eligible to redeem winnings. Despite this, I remain unable to access the redemption page.

To troubleshoot, I have already:

Cleared my cache and cookies.

Tried multiple browsers.

Tested on different devices (phone, tablet, desktop, and laptop).

Confirmed that my internet connection is fully functional and stable.

None of these steps have resolved the issue.

I initially contacted your 24/7 live chat and was instructed to repeat the troubleshooting steps I had already completed. I was then told that my issue would be forwarded to a support team member and that I would receive an email reply within 2 hours. It has now been several days, and I have received no response.

Further attempts to reach out via live chat resulted in no replies. I then emailed [email protected]
directly, only to receive automated responses repeating the same unhelpful instructions. These automated replies also stated that live support is not available and instructed me to “create a ticket by clicking the button below.” However, no such button was included in the emails. This left me stuck in an endless cycle of generic AI-generated responses, with no actual assistance provided.

At this point, I am extremely frustrated. The lack of effective customer support and the inability to redeem verified winnings give the impression that the system is designed to avoid resolving customer issues and to delay or prevent payouts.

I respectfully request that this matter be investigated and resolved immediately so that I can access the redemption page and withdraw my winnings without further obstruction. Please provide me with a direct line of communication to a support representative who can assist me personally, rather than continuing to receive automated and ineffective replies.

I have screenshots of emails and such if needed along with a short video clip of the issue blocking me from being able to submit a redemption.