This is an email I sent to WoWVegas Casino on March 10th and haven't heard anything back.:
Dear WoWVegas Casino Support,
I am reaching out regarding the delayed payouts for my redemptions of $222.00 (won on February 27, 2025) and $375.25 (won on March 8, 2025).
Up until now, I have received my winnings promptly after the required three-business-day processing period, but this time, there seems to be an issue. I was informed that my account was placed on hold pending re-verification, and I recently received an email to my personal email account <email address removed> on my phone (dated two days ago) requesting that I confirm my identity. I promptly complied and submitted the necessary verification documents. However, when I checked the messages in my account on your website, I noticed that the same verification request was backdated to nearly a month ago. This raises concerns, as I never saw this message previously, yet I continued to receive multiple payouts throughout February despite this supposed hold.
If my account was truly on hold for verification purposes, starting a month ago, how was I able to receive my previous winnings without issue? The inconsistency here is concerning and I cannot ignore the possibility that the message was backdated for purposes of having me kicked off your platform as to not have to pay me my redemptions that I put money into and paid for.
I have been a loyal player and have also onboarded at least ten of my friends by telling them about your casino, and they all consistently play and bring money into your establishment. I have always abided by all of your rules and would never jeopardize being able to play and spend my money on your website. I simply want the winnings I am owed.
Please, can you process my pending redemptions immediately or provide me with a clear and honest explanation for this discrepancy. I look forward to your prompt resolution of this matter.
Sincerely,
<full name removed>
