Legendz Casino - Denied Prize Redemptionby Legendz - Complaint Resolved

ImOnlyMeka

Declined payment
Amount
$ 100

Dear AskGamblers Complaints Team,

I am submitting this complaint regarding a withdrawal issue I’ve been facing with Legendz Casino, which has yet to be resolved despite multiple attempts to contact their support team.

I initially purchased Sweeps Coins using my debit card. When I attempted to withdraw my winnings, I first tried my CShApp which was declined. I then attempted to withdraw to my debit card which I used to make the initial deposit, which was also rejected.

I contacted Legendz Casino support several times throughout the week and was instructed to email their Guest Services team with:

The card number used to make the original purchase.

Front and back photos of said debit card were emailed.

I did exactly as requested. However, instead of receiving proper assistance, I received three identical, non-responsive replies that failed to acknowledge or address the issue. Additionally, I have tried using their live chat support on multiple occasions, only to be disconnected or ignored shortly after being connected.

At this point, I believe I have made a good-faith effort to resolve the matter directly with the casino. Unfortunately, their lack of responsiveness and transparency has left me with no choice but to escalate this issue to AskGamblers for investigation.

I am requesting your assistance in helping me recover my rightful withdrawal. All necessary documentation has been provided to Legendz Casino, and I am happy to submit those details again here if needed.

Thank you for your time and support in resolving this matter.

Legendz Casino

Thanks for bringing this to our attention. We’re sorry to hear about the frustration with your withdrawal request.

Please share the email address associated with your Legendz account so we can locate your profile and escalate this to our support team. Once reviewed, a member of our team will follow up with you directly via email to help clear up any confusion and assist further.

AskGamblers

Dear Legendz Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Legendz Casino - Denied Prize Redemptionby Legendz

Complaint Info

Disputed casino

Reason

Amount

$ 100

Legendz Casino Complaints

Legendz Casino - Account locked and 30000 prize redemption delay

Legendz Casino - Not paying my winnings

Legendz Casino - Account login and payment of my redemptions

Legendz Casino - Formal complaint about incorrect payout on roulette and runaround with customer services