I am still waiting for a payment meant to be paid shortly after 9-13-2025 but even after the MAX amount of time (120 business days, it might have been 90 days I don't know I can't recall, all I know is the amount of time has already come and gone now) they claimed it would take it's taking longer?! I even paid them some money so I could keep playing and lost that. Why wouldn't they pay me? That is so rude.
Complaint Info
The Money Factory Casino Complaints
- 2 of 23 Resolved
- 2 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 1,373 USD Avg. Amount
-
94 hours left
The Money Factory Casino - Redemption delayed almost 1yr
$100
Open94 hours leftThe Money Factory Casino - Redemption delayed almost 1yr
My account is verified and active. After purchasing a $10 pack , I requested a $100 redemption 9/24/2025. I still haven't received it!! Well over 90 ...
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37 hours left
The Money Factory Casino - Redemption pending since September 2025
$1,793
Open37 hours leftThe Money Factory Casino - Redemption pending since September 2025
I have had a redemption request pending with The Money Factory since 9/30/2025. Their own terms, which they referenced when I messaged support, ...
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Unresolved
The Money Factory Casino - 6 months and still nothing
$110
Unresolved
The Money Factory Casino - 6 months and still nothing
I redeemed my cash price about six months ago, on August 23, 2025, and still nothing. Still get generic answers. I asked him if anything was wrong and ...
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Unresolved
The Money Factory Casino - I won over 4000 dollars Jan 22. and still waiting
$4,000
Unresolved
The Money Factory Casino - I won over 4000 dollars Jan 22. and still waiting
I won over 4000 dollars Jan 22.26 and submitted my redemption in which they said I would receive within 3 to 5 days and still haven't gotten it and ...
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