WOW Vegas Casino - Unable to Verify Address - Complaint Unsolved

I have been trying to get my account verified properly for a couple of months now and at this point, I don't get any responses whatsoever from a live support person at Wow Vegas.
It started off a little confusing because I have used my statements from Chime or sometimes my Cash App statement in the past to verify my address, numerous times. So I had tried uploading each of those documents to verify my address and it wasn't until I emailed their support that they explained that "neo-bank" statements are not valid for verifying an address. And where I live, is a small rural town so we don't get mail delivered to our house address, everything goes to a PO Box. So I sent via email what documents I could get ahold of but was told they all would not work.
Not even my tax return document would work. Which has worked for other sites for verification. I have Sweeps Coins that I won after depositing money a couple of different times on Wow Vegas and unfortunately it seems like I now will never be able to redeem anything.

I have tried emailing their support team asking for help, now that I do have an actual Bank Statement with my house address, and I get absolutely no response except from their AI Support Agent "Wowzie".

And I can't upload a document to the website because it says I've made too many attempts; it's said this ever since the third day I had my WowVegas account.
I really would just like a live representative to help get this verification handled. I'm not sure what else to do.

Raynstorm666 Message

I still have not received any response whatsoever. It seems now that I have a valid document to proof my address, they don't want to give me any technical support and it's rather frustrating. They're currently holding my winnings of $456.97 and not allowing me to redeem it because of this address verification issue. Which I have the proper documents for but can't get any response!

WOW Vegas Casino

Dear all,

Please be informed that we have reached out to the customer to clarify the outstanding requirements and assist them with completing the account verification process.

Raynstorm666 Message

I have gotten a response and I just now replied to Wow Vegas via email with my Voter Registration Card. Hopefully this will work. Has not been resolved completely as of yet.

AskGamblers

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Raynstorm666 Message

Thank you for reopening. I have sent via email my official bank statement with my address, and am still currently waiting for a response.

Raynstorm666 Message

I have sent the required document to WowVegas 5 days ago and still have yet to receive any response in regards to verifying my account.

AskGamblers

Dear all,

Raynstorm666 Message

At this point, I honestly just feel like I'm being ignored by WowVegas.

WOW Vegas Casino - Unable to Verify Address

Complaint Info

Disputed casino

Reason

Amount

$ 456.97

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WOW Vegas Casino - Closed my account for no reason with pending redemption

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