Moonspin Casino - Delaying redemption for nearly a month

This site is a complete fraud. I have over $440 in redemptions pending now for nearly a month. Mind you, they claim their redemption SLA is 5 business days, MAX. I've been following up with them daily and every single time I tell them to process my money, they say "it has been expedited" and that they are running into some "technical difficulties" or "downtime". Nothing has been expedited and there are no "technical difficulties" that delay redemption for a month. I've already redeemed a much smaller amount from this website once (about 100 SC) and that also took an unacceptably long time (around 2 weeks), so this has nothing to do with KYC, account verification, or any other fake stipulation. The simple fact of the matter is that this specific redemption is 4x the amount of the previous one, so they're hoping they can delay it until I either forget about it or cancel the redemption and lose it on their site. Not going to happen.

I told their support team that I would be taking the necessary steps to escalate this issue, so I've filed a complaint with Trustpilot, LCB, CasinoGuru, and AskGamblers. I will also be submitting a letter to the local attorney general as well as a complaint to the FTC detailing everything (including all documentation, screenshots, chatlogs).

If they still refuse to pay out even after all of this, I will be filing a chargeback for what I paid and pursuing small claims arbitration to reclaim the rest of my winnings.

Anyone who has not yet been paid should take the exact same steps. Another casino that has not been paying is now in a hot mess after I've done this. I warned these scammers that they would pay tenfold for attempting to rob me, so here we go. You asked for it, you get it.