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WOW Vegas Casino - Waiting for redemption and verification

UNRESOLVED

Complaint Info

Disputed casino

WOW Vegas Casino

Amount

$ 2400

6 months ago

After winning $2400 I started the verifying process.

After submitting all the required documents the address verification doc wouldn't upload, the document was my complete electric bill direct PDF upload from my service provider, not a screenshot of the actual document.

Now 3 weeks later I have also submitted my natural gas bill same process and still no verification. as I have tried to get information all you can get is a default no answer response every one taking 48 hours +.

I play a lot of online casinos and have had 0 problems. Do not send any money that you think you will redeem

AskGamblers
6 months ago

Dear WOW Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.