During the past 48h I bought 4 times their $250 megapack which it s supposed to reward you with a bonus spin, up to 100% value of the pack. 1st megapack purchase, received the bonus spin reward (won 50% extra ) 2nd pack purchase, they didn't reward me the bonus spin that comes with the pack. I related the issue to them and eventually rewarded me with a an extra 50sc to my account in order to cover the spin ( keep in mind that if i was going to spin, I could ve got , maybe, the full 250) . I didnt bother in that moment. 3rd pack purchase, received the bonus spin reward ( won 25% extra ). On the 4th purchased megapack, once again I did not receieve the extra spin, as intended and wrote them back. They didnt answer for over 24h. When they did ( screenshots attached ) said they'll review and i requested the full outcome, considering that I can't spin the wheel myself and first compensation was not fair, but that was past already. Last email from them :
Hi Mihai,
Thank you for reaching out.
After a thorough review of your account, we regret to inform you that we have made the decision to permanently close your account, due to a breach of the terms and conditions that you agreed to upon registration.
Please keep in mind that as per our T&C's and SC Rules:
We reserve the right to refuse a Customer Account to anyone, or to close an already open Customer Account in our sole discretion.
At the moment they closed the account, i had a pending redemption of $1100, that i don't know if they initiated it. Masspay was the method i used on their platform to make the redemption ( i priorly redeemed on wowvegas, with masspay and had no issues ). I made the redemption 21 h before my account got closed.
I sincerely want to know what's the status of my redemption and why they closed my account without any reason?
Please be advised that this decision is final, and the account closure will proceed accordingly.
Wishing you all the best for the future.
