I received a text message to log in, opt in and wager £50 on Frankie Detorri's Jackpot slot for £5 cash. Initially I did this on the wrong version so rewagered the £50 on the correct slot. No cash was given. I have screenshot evidence of my opting in and can provide proof of my history if necessary.
Prior to this I had another issue which Live Chat did not understand and refused to resolve. When I logged in to do the above promotion, I had 4p of an old bonus still on my account. This amount could not be used up or cancelled anywhere. I then had an offer pop up for Mask of Zorro free spins. After I finished wagering my free spin winnings I had £23.12 yet it had placed £5 of that into the stuck bonus that I started out with 4p from. I tried to explain this to LC support member Tea and he was extremely rude and kept parroting that "The bonus cannot be redeemed until wagered" which wasn't the issue. The issue was that £5 of my winnings from the Mask of Zorro spins had moved into an unrelated bonus. He was insistent that the £5 bonus was there before and I only won £18 and when showing transaction IDs proving otherwise he just repeated that it can't be redeemed, basically fobbing me off.
I would like the £5 cash from the wagering of £50 given to me as per the promotion, and I want the £5 from the Mask of Zorro spins that was transferred into an unrelated bonus given back to me. So £10 total. I will consider this resolved. I am not asking much, I already lost £18 wagering on the incorrect slot and consider that my own loss. I'm not being unreasonable in asking for the Casino to honour fair play and abide by their promotions terms.
I did email but no one bothered to respond, and Live Chat are clueless as they do not understand English very well.