SupaCasi Casino - Dragging out my 500 EUR withdrawal

Dear Player,

We regret any inconvenience caused by the delay, which is attributed to a technical issue. Our team has initiated contact with you via email to assist in submitting the required KYC documents for the payment process.

Sincerely,

The Supacasi Team

I have now resubmitted this after already going through the process of KYC in countless rounds where the same documents are denied one time and the other is approved after several days of waiting. But let's try again..



”
We would like to inform you that your withdrawal has been cancelled by the payments department and the amount has been returned to your account.

You are kindly requested to provide the following documents, so that your account can be fully verified and your withdrawal can be completed:


PDF or physical copy of an official bank document stating your account information (account holder name, IBAN & Swift).

Please note that the documents we accept are specific, and should be in PDF form or photographs of a physical copy.

This information is necessary for verification purposes and to ensure that the withdrawal is processed accurately.

Please note that we take the security and privacy of our customers very seriously. We assure you that any information you provide will be treated with the utmost confidentiality and will be used solely for the purpose of verifying your withdrawal request.”

Dear @Davma03,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have spoken to the bank and they had to send a separate document which I have now sent in. then we'll see what happens..

Dear Player,

We are pleased to inform you that we have successfully reviewed your request and you should receive the the funds within three business days.

Sincerely,

The Supacasi Team

Ok i will cofirm when that happens.

Done, thx for the help!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.