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Slotland Casino - didn't pay my winnings

RESOLVED
Complaint Info
Disputed casino Slotland Casino
Reason Delayed payment
Amount $ 500
Posted on July 23, 2014

I never received my check for 500.00 that I cashed out. It was supposedly sent 3 weeks ago.

Posted on August 30, 2013

Hi Muller9005,

Sorry to hear that you still haven't received the check with your winnings. According to our files I can see that your check worth $500 was properly processed and sent to you back on August 18, i.e. less than two weeks ago.

Since your note didn't arrive during the regular business hours of our Billing Department on Friday evening, I'm afraid I need to kindly ask you for some patience as our Billing Department will for sure be looking into it, but this will happen on Monday next week.

In the meanwhile, I've credited your account with a small comp as of the inconvenience.

Last but not least, according to our files you never attempted contacting Slotland Customer Support regarding this issue. May I ask why do you primarily use 3rd party site to deal with such issue? I'm simply asking because this is not very common approach ;)

Cheers Jack

Posted on September 2, 2013

Hi Muller9005,

Sorry to hear that you still haven't received the check with your winnings. According to our files I can see that your check worth $500 was properly processed and sent to you back on August 18, i.e. less than two weeks ago.

Since your note didn't arrive during the regular business hours of our Billing Department on Friday evening, I'm afraid I need to kindly ask you for some patience as our Billing Department will for sure be looking into it, but this will happen on Monday next week.

In the meanwhile, I've credited your account with a small comp as of the inconvenience.

Last but not least, according to our files you never attempted contacting Slotland Customer Support regarding this issue. May I ask why do you primarily use 3rd party site to deal with such issue? I'm simply asking because this is not very common approach ;)

Cheers Jack

Posted on September 3, 2013

Based on the communication below I assume this complaint can be considered as fully resolved and marked as such.

Cheers Jack- - -

Hello Aaron,

Thanks for getting back to me. Well, I am glad you got the check which proves we are legit and honest company, however, there could be a trouble with the cash out since the stop payment could already be issued. Anyway, I have asked our partner for cancellation of my original request. Will keep you posted.

Sincerely,

Christine < removed >

Billing Department

http:/­/ww­w.s­lot­lan­d.com

http:/­/ww­w.w­ina­day­cas­ino.com

>> -------- Original Message --------

> Subject: Re: Your last check (MULLER9005)

> Date: Mon, 2 Sep 2013 11:03:35 -0400

> From: mulle*****@***.com

> To: SLOTLAND Billing Department

>

>

> Actually i got the check and deposited it. It came like a day after i posted the complaint. I apologoze. Anyway i cant figure out how to get rid of the complaint. If you help me id be happy to remove it.

>

> muller9005

AskGamblers
Posted on September 3, 2013

 Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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