Mr.Bet Casino - No funds no emails no verification request 8 days later

Dear @Habby6725,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

40,000$ CAD

Please see attached

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,
at the moment the user has been asked for verification. He has uploaded the documents and they are now being checked. As soon as the verification status is updated and there will be news - we will immediately notify you about it.

If you have any questions - we will be glad to help you.

Okay thank you very much for the update and if you guys are backlogged or delayed for whatever reason it's better just to tell your customers it's going to be 2 weeks for example versus always giving them the shortest amount of time and then being let down.

Also the above response is what a customer expects in my opinion whenever I was playing on your casino I loved your bonuses and the games you had but every time I needed to connect with someone via chat it was almost like they were reading from a textbook the answer they gave me cuz everybody gave me the exact same answer it's just better to lay it out straight man.

Thanks so much for the update

New update I was just denied verification cuz of my proof of residence even though it is my most up-to-date bill for my residence literally I just received it a couple days ago and it is not a cell phone bill.

I then message their chat about why I had to resubmit my proof of residence documents so that way I could fix the problem whatever they didn't like and the representative of course told me the most generic thing possible. It is pending please wait 48 hours and someone will get back to you.

Here is what they are saying. Basically the bill I submitted is not a bill they accept they are calling it a mobile phone bill but it is not. It is my internet home phone and cable bill which when you look in the screenshots of the conversations I've had with them today are all acceptable bills for proper verification.

Just playing bs

Well now the system says that my verification is complete as seen in the screenshot I've uploaded. I then went on to the chat to ask them how long it would be before I would see any funds and they are telling me a very generic response that my verification is not complete and there's a third stage that needs to be done and I will be notified by email when the third stage is done.

This is my second kick at verification going on the 4th day of verification and now I'm being told there's another stage.

Dear Habby6725,

We've checked your account and can confirm that your verification has been successfully completed.

Your withdrawal request is currently in "pending" status, which means it has been received and is waiting to be processed. We kindly ask for your patience while our team completes the necessary review. You will receive an email notification as soon as the status of your request changes or if any further steps are required.

If you have any other questions, feel free to contact us — we’re here to help.

Well I've passed all the conditions that were required in order to withdraw I did receive my first deposit and because of limitations within the casino I guess I'm only allowed to withdraw up to 7,500 a month and because of the way the withdrawal was processed, it was processed in increments of $4,500 so because of that I only get one payment a month of $4,500.

Nice to get some funds but I expected more and my next eligible withdrawal is June 2.

Dear @Habby6725,

The AskGamblers Complaint Team is kindly asking you whether we can close this complaint for now. In case something goes wrong with your next payment, feel free to ask for reopening.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

K ty alot guys

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.