Miami Club Casino - Withdrawal declined by Miami Club Casino

Dear Miami Club Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Thank you for bringing this matter to our attention. After careful review, I need to clarify the situation:

Our Risk Department made a thorough assessment of your account and was unable to satisfactorily verify your identity despite multiple attempts to obtain proper documentation. Due to this failure to meet our verification requirements, the decision has been made to disable the account and withhold the associated winnings.

This decision is final and was made in accordance with our legal and regulatory compliance obligations. As a licensed operator, we are required to maintain strict identity verification protocols to prevent fraud and ensure compliance with gaming regulations.

While we understand this may be disappointing, we cannot make exceptions to these security protocols as they are fundamental to our regulatory compliance requirements.

No further appeals will be considered on this matter.

Dear Miami Club Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

See that's what is so unethical about this whole thing, my documents was approved and my account was verified and I have the email stating that, then Miami Club required I made a deposit in order to withdraw which I did, then all of a sudden not even 3days after my account was verified I needed to verify it again???

This verification matter is being handled by our Risk Department as part of our standard security protocols. The most efficient way to resolve this situation is to respond directly to the email you received from the Risk Department with the requested documentation and clarifications.

If you haven't received a response after submitting your documents, please let me know and I'll be happy to follow up on your behalf.

While I understand your concerns, discussing this on a public forum cannot expedite or resolve the verification process. The fastest path to resolution is working directly with our Risk Department through the established channels.

Please check your email for the detailed verification requirements and respond accordingly. I'm here to help facilitate communication if needed.

I have not yet received any email for your Risk Department in order for me to send the documents again??

My apoligies٫ I saw the email it was in my Spam Folder. I have submitted my documents to the Risk Department but no response as yet

Thank you for your patience. I can confirm this case is currently under review by our Risk Department. I will provide an update as soon as I receive further information.

Thank you for your continued understanding.

I really do appreciate you taking the time to attend to my matter...

I will wait to hear from you, thank you

Hi there.

Thank you for your continued patience while the matter is under review.

Not a problem, just hoping to have it resolved

Dear Miami Club Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi there! Our risk assessment team is actively reviewing the submitted information as part of our standard compliance procedures. Further documentation has been requested, but not yet received.

Good day,

I have send through the enquired documents.

Dear Miami Club Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

According to our records, your account verification process is still pending as our risk department awaits valid proof of identification. Please continue working with our risk department to complete the verification process through the same email channel you've been using for document submission.

Is there any update yet?

Dear Miami Club Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Thank you for your continued patience as we investigate this matter further. We appreciate your understanding and will provide an update as soon as possible.

Thank you for your patience. I want to update you that we are still investigating this case. Unfortunately, due to the holiday period, we expect the review process to take a bit longer than usual. I will provide an update as soon as I receive further information from our team.

Thank you for your continued understanding.