I withdrew $1025 on 16/05 and went to support chat to have them process and approve it, was told it was done and received the email but the withdrawal is still shown as pending in my account history. Was told to ignore this and has been sent to my provider.
2 working days later I knew it wasn’t going to clear as it still showed as pending and was longer then any previous withdrawal with the same bank account etc. contacted chat who said wait 5 days. After the 5 days they said Inpay are having delays and should be in my bank Monday 23/05 the latest. Monday came and nothing. Went back to support chat was told oh payments team have escalated this and will email you. Still haven’t received any email nor has any of my emails been returned.
Support chat are totally slack providing different excuses every single time, was told oh it will be refunded back to my leovegas account and I will have to re withdraw and be sent an email. Didn’t receive anything went back to support who said oh we are waiting for Devcode your provider to accept the payment. I have never heard of this company nor is it my provider. Every time I ask for an update or just the payment reference and sender details my account mysteriously logs out mid chat!!!!
Getting sick of getting the runaround! I even provided bank statements to show I haven’t received anything which they accepted. My bank has said nothing has been sent to them to approve and it would of cleared to my account already if they had received payment it
