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LeoVegas Casino - Blaming my bank for rejecting my withdrawal when I have withdrew to the same bank account before

RESOLVED
Complaint Info
Disputed casino LeoVegas Casino
Reason Delayed payment
Amount $ 5612
xelaodus Canada
Posted on July 9, 2021

Hi,

I submitted a withdrawal of $5,612 and have waited the 5 business days but nothing went to my bank account. I tried their live chat, which was absolutely horrible trying so hard to give me the run around over and over again, and they told me that "due to missing banking details provider canceled the withdrawal back to your leovegas account" .. what does that even mean? The LeoVegas rep didn't know because they couldn't explain it to me; they told me the bank rejected my withdrawal. How is this possible when I withdrew $900 to the exact same bank account(I did not touch the bank account info since)???

I can't utilize interac because the email I signed up with is different than the email I have tied to my bank account. I told this to the rep and they completely ignored my concern and told me to "just submit a withdrawal via interac :)" ... like c'mon you're not even trying at this point.

I would greatly appreciate advice on what I should do in this situation. I really need this money in my bank account and I'm stressing out how they're giving me such a run around and I can't do anything about it. Sure I can try withdrawing to my bank account again but what's the point if the "bank keeps rejecting my withdrawal".

Appreciate any advice, thank you.

Posted on July 13, 2021

Hello XELAODUS,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with this. Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email suppor­­­­­­­­­­t­­­@­­­­l­­­­­eo­­v­­­­eg­­­a­­s.com detailing the above and putting: FAO Fiona/Nil as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

AskGamblers
Posted on July 16, 2021

Dear @xelaodus,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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