I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed.
I was then prompted to reach out to support and send all the documents and describe the case, which I did.
After a week and multiple emails, I have not received a single reply from a person, only an AI assistant that keeps telling me my case is being submitted for manual review and to wait.
AskGamblers
Dear @SpaceKid56,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
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