Complaint #40 King Billy Casino

Gladly taking deposits from credit card belonging to my girlfriend but refusing to refund deposits

By fgwork18

7 years ago

Message on forum

I understand that my situation is difficult and I’m agree that my misunderstanding of casino’s term and conditions is not an excuse but pls I hope you can help me. I just hope to refund my deposit.
I was a new player at King Billy casino, I registered, add my personal information, and made my first deposit with my girlfriend’s card, because I knew that my card could not be accepted because of country restrictions. During week I’d been sending around 2000$, then I won and decided to withdraw 1000$. Support team ask me to sent both sides of credit card, my passport, and selfie with my passport. I mentioned that I made my deposits by my girlfriend’s credit card and suggested to send her passport or other needed documents. After sending all documents all my copies were accepted and verified and my personal identification was confirmed (also I got an email with confirmation). After few hours I canceled withdrawal and continued gambling. And I won around 5000$ and decided to withdraw 4000$. Next morning support team ask me to send one more credit card, I sent both sides, and after they banned my account, win and deposit because credit card is not mine and they canceled confirmed copies of documents. I understand but I was ready to send all needed additional documents. Really casino accepted credit card and confirmed it, so I did not know I could not use it.
I apologize for not being word perfect in English.

Disputed Casino King Billy Casino

Reason Refund declined

Amount $1000

Discussion

AskGamblers

• Support Team

7 years ago

Upon the evidence and the information provided on behalf King Billy Casino management within their latest post that player's deposit amount which had not been played and lost has been refunded, AskGamblers Complaints Team can confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

fgwork18

7 years ago

Dear King Billy Casino,

You forgot to mention that you forfeit my win because i used somebody’s money to make deposits. The sum of win was more than deposits, I guess it was around 3700$. Please be honest, I want all my deposits back or otherwise I want my win, I approved and verified all documents and sent you all proofs.
Thank you

King Billy Casino

• Representative

7 years ago

Dear AskGamblers Team,

Please, read below the explanations concerning the ongoing complaint.

• The total deposits sum of the player was 3085 USD.
• The total sum of played down deposits was 2085 USD (starting from December 11 up until December 18).
• King Billy Casino has made a refund of the deposit which was not played down, at the amount of 1.000 USD (3085 USD minus 2085 USD).
• The player’s request to refund the lost deposits of the sum of 2085 USD cannot be accepted, as those deposits were made and played down intentionally.

All necessary screenshots have been mailed to the AskGamblers Customer Support team.

Thank you,

The King Billy Team

fgwork18

7 years ago

Dear King Billy Casino,

We truly believe you will explain why you decided to return only a part of my deposit. I agreed to forfeit a win, but I want a full deposit refund.

Thank you

King Billy Casino Complaint Stats

Resolved 45 / 46

Avg. Amount $1,283

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

King Billy Casino Complaints

See all complaints for this casino

Delayed payment and excuses

Title: King Billy Casino - Account Disabled After Win & Withdrawal Stall

I am filing this complaint regarding a withheld withdrawal and the subsequent disabling of my account at King Billy Casino. My account is fully verified, and I have provided all requested documentation, yet the casino is refusing to process my payment.

Every attempt to resolve this through support has been met with empty platitudes from an agent named "Alice," who repeatedly claims to be "happy to assist" while providing zero actual progress or timelines. Worse, the casino has now disabled my account access and blocked me from live chat, effectively cutting off my ability to advocate for my funds.

Details:
- Account Status: Fully Verified
- Issue: Unpaid Winnings / Withdrawal Delay
- Interaction: Support (Alice) provides constant excuses and my account is disabled so I can not use the live chat.

I have followed every rule and met every requirement. There is no legitimate reason for my funds to be withheld or for my account to be restricted.

It’s been a whole week now

Unresolved

$450

Withdraw Decline every time

I am writing to express my concern and seek clarification regarding the recent decline of my withdrawal request.

I have made deposits into my King Billy account from a source that is clearly verified within my Skrill verification menu. In My Skrill account which is clearly displays my name and address and even Payment address , I also submit my Document which was used for a deposit made on September 19, 2024. I have also previously provided documentation to further confirm this information.

Despite this, my recent withdrawal request has been canceled. I am confused as to why this has occurred, especially since the deposit source is verified and the details match my Skrill account information.

Could you please investigate this matter urgently and provide a detailed explanation for the withdrawal decline? I would also appreciate guidance on the necessary steps to resolve this issue and successfully process my withdrawal.

Thank you for your time and attention to this. I look forward to your prompt response and resolution.

Resolved

$60

Withdrawal delayed 9500 NKR with King Billy

Hi, i deposit 800.- nkr , i got the deposit bonus, played and won in total 9500.- NKR, after i had played away the bonus money to 0.-
It says money to withdraw, 9500.-
They then started a long process with my Revolut card, couldent approve and so on. Finaly after 3 days and countless emails, i finnaly got the approval.
Allternative withdreawl was, banktransfer, visa, bitcoin, etherium. I tryed visa, declaind, tryed banktransfer, declained, tryed etherium and bitcoin, declained. Got aswar from billy casino, try mastercard, i dont have mastercard, they have also removed visa as an allternativ, that happend today. Now all i get from support is, try another method. I have responded and confirmed every time they ask, but they stil decline

Resolved

kr9,500

The usual 2 hours withdrawal takes now 11 days

Hey everyone,

Let's cut to the chase here:

Requested a bank transfer withdrawal, which usually took 2 hours from request to the funds appearing in my bank account (no matter the day/time) at Kingbilly.

Now it's 11 days and I'm only being told to be patient or that the payment provider's at fault.

I made 2 withdrawals within the past few days, also via bank transfer at other Casinos, funds arrived immediately.

Support is not helping or straight out ignoring me.

Contacted my VIP manager, who is also ignoring me.

Best,

Potatohead

Resolved

Every time I make a deposit it stucks

I have made a deposit in King Billy casino of 1002 inr but in transaction it's showing it's rejected, but on my side it was successful one.

I have seen this problem third time in my last four deposit, someone wants to play that's why he makes a deposit and worst thing is that I get to play after wait of days.

Plz help me. Seems King Billy is also being like other casinos and it's now breaking my trust on this casino also.

Resolved

₹1,002

I am again having the same problem with the deposit

I had made a deposit of 1002, and the deposit didn't came.

Last time I made a deposit and it came after 8 days. Another deposit and the same problem, and they are telling me a ticket has been created.

If in a casino player gets his every deposit stuck what should he do? You people are giving the money, but the money is stuck for so many days.

Resolved

₹1,002

Deposit pending since 28-Oct

I had made a deposit of 1002 in King Billy casino on 28 October and till today 1 Nov I haven't got any update. They just emailed me once and asked for utr number which I had provided them earlier also in there chat and when they asked utr number in email I provided them with the number along with my bank statement. And till now no response.

Resolved

₹1,002

Deposit not come on King Billy account

I had made a deposit of 10000 on 11 of October 2023 and it has not yet been credited in my account. The deposit was a successful deposit but it's showing that my deposit has been rejected.

The guys in chat are just telling me to wait. And when I ask them how much time does it usually take, they just tell me that they can't tell me how much time it will take just wait. At least I must be knowing that how much maximum time does it take. I'm providing many times my banks debit slip.

Resolved

₹10,000

Withdrawal declined due to claimed card issues

Hello dear AskGamblers

Since August 2nd I've tried to make a withdrawal of 600 USD from King Billy Casino.

They've declined all the way saying that they have "card withdrawal issues". From multiple chats with their agents, they've said that I should use Bank Transfer or Skrill, which my account is not eligible for. So my money is stuck.

Three days ago, they told me that they were "in the middle" of fixing the card issue. Now, today, card withdrawal is not an option. So my money is basically stuck and I can't get them to fix the problem.

It is now August 9., and they keep declining the withdrawal.

I look forward to hearing from you.

Sincerely

Resolved

$610

Deposit not credited and casino not telling me how much time will it take

I had made a deposit of 1000 on 1st of August and it has not yet been credited in my account. The deposit was a successful deposit but it's showing that my deposit has been rejected.

Resolved

₹1,000