I have a problem. I played at EUcasino and after winning 800 euros I decided to make a withdraw.
I was asked to send documents for verification, as expected, so I did.
However, that is when problems started. I was asked for the past month to send the same documents over and over again. ID, utility bills, better quality of Neteller screenshot (Yes, apparently my Print Screen wasn't clear enough. Seriously.)
After 3-4 times sending it, I get an e-mail claiming I need to send documents yet again.
They keep insisting on me sending passport, even though I have explained to them many times via chat support that I do not own passport since Croatia entering European Union, therefore I had no real use of passport since my ID functions as a passport. Every time they said that ID is enough, and next day they want passport. You would think casino called EUcasino would know that.
So I am writing this complaint because I am tired of sending documents and getting the same results. It is going nowhere. I was hoping that this complaint will speed up the process of this withdraw, because for some weird reason they just keep stalling it, and I feel like they are making a fool out of me.
Thank you for your time and help,