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Formal Complaint Regarding Unresolved Manual Withdrawal Request of INR 19200


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By Rekes6
10 months ago

Dear Sir/Madam,

I am writing this letter to formally raise a complaint regarding my pending manual withdrawal request of INR 19,200, which has remained unresolved for an unreasonably long period.

The original request was made and acknowledged on 13th June 2024, and I have since received multiple follow-up emails from your customer support team (dated 2nd July 2024, 16th June 2025, and others), all of which confirm that the request has been forwarded to the Payments Team. However, despite repeated assurances, I have not yet received the withdrawn amount, nor have I been given any clear resolution or timeline.

This prolonged delay and lack of transparent communication are highly disappointing and unprofessional. As a customer, I expect timely handling of financial transactions and accountable service. The repeated delays have caused me unnecessary stress and inconvenience.

I therefore request that you take this matter seriously and ensure that the pending amount of INR 19,200 is credited to my registered bank account immediately. Kindly provide a clear update within the next 48 hours, failing which I will be forced to escalate this matter to relevant consumer grievance forums and financial regulatory authorities.

Please treat this as an urgent and final request for resolution.

Disputed Casino Dafabet Casino
Amount ₹19200

Discussion

User name

Dear @Rekes6,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Dafabet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear valued customer,

Please be informed that our CS team has reached for you again in order to provide a clearer copy of the necessary documents.

Thanks,
Dafabet
User name loyalty-level-2
Documents are already uploaded
User name
Dear valued customer,

Kindly allow us some time to review your documents. We will get back to you shortly.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1275 / 1340
Avg. Amount $1,049
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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