Betsafe Casino - Closed my account and 140,000 SEK balance without explanation

Hi,

We could not verify the account and it was therefore permanently closed. As advised by our Customer Support department I advise the customer to contact MGA if he wish to take the case further.

Best Regards,
Halvor
Betsafe

It seems as a easy thing for you to do is to say that you couldn't verify my documents. How come i haven't had these problems in any other casino? I've done a facial verification, a phone etc. If this is true so verify for askgamblers that the documents are unable to be verified.

Hi,

Our regulator is MGA, you are welcome to raise any complaint you might have with them.

Best Regards,
Halvor
Betsafe

Yes you've already mentioned that but now we have a open complaint here and it seems as you don't want to take this public. I still think that if i've made anything wrong as you accuse me of then provide us with proof instead of sending it to MGA that what i can see isn't the fastest solution.

The only wrong i maid is forgetting a digit in the registration process. And according to you that would be solved easily without any problems.

Show Askgamblers team proof of any kind that i have broke against any rule. I want my account to be opened and my funds back.

Hi,

Due to our commitment to data protection and security we will not be able to share any further specifics of the case with any 3rd party, including Askgamblers. We fully understand that you want to have a quick review of your case, but the only organization that can review the case and ask us to change the decision is our Regulator / Malta Gaming Authority (MGA).Please raise your complaint directly with MGA and we will be more than happy to cooperate with them and provide all requested documentation. We will not share this documentation with a 3rd party.

I hope this answers your question and thank you for your understanding.

Best Regards,
Halvor
Betsafe

Unfortunately, despite player's explicit will, Betsafe Casino did not provide the necessary information to AskGamblers Complaints Team so that the complaint could be adequately reviewed and decided. Obviously, we have no other option but to close the complaint as Unresolved and recommend the player to forward their issue directly in front of the relevant regulatory body responsible for Betsafe Casino.

As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Betsafe Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hi,

I can confirm that to our knowledge the case was dropped as we have never got any instruction from MGA to change initial decision.

Regards

Roger
Bestafe Customer Support Manager

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Betsafe Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.