I registered on betsafe a while ago and built up my deposit to a good amount of money. Later on i noticed that i had miss-spelled my e-mail adress. There was a number missing. So naturally i contacted their support that was very friendly and told me to email them some verification documents. As i did i contacted them over telephone to see that everything was fine and they tell me that it is and the account should be open soon.
It goes a couple of days and i contact their support once more who answers me through mail and tells me that my account is closed and my funds will be held. When i ask them how come they tell me that i haven't followed their rules.
When i ask for a explanation and ask them if this is a joke they simply tell me that i can't get any more information and that i already approved that through the registration. Now i don't know what to do they tell me to contact MGA.
I know that it's not alright to write incorrect information but the only matter is that i during the registration forgot the last number.
I've done a telephone verification, and sent in id and utility bills for confirmation. Besides that i had a good amount of money in my account. Around 140 000 SEK.
I really need to get some help with this and can't get why or how a casino of this size can do anything like this.