Casino.com - Still waiting for withdrawal after month and half

My withdrawal of 3000$ was approved on oct 31 they are telling me the deposit has been confirmed but I still have not received any funds my bank has no knowledge of any attempted deposit and as far as I can tell the casino has the right bank deposit information

I’ve now sent them for the second time two months of bank statements and a void cheque and it’s been 3 days waiting for a response if this doesent work I’ve done everything I can should I seek legal advice?

Dear Nick,

We are sorry to hear about issues you are experiencing.

As mentioned by email and telephone, we are in process of investigating the case with the payment provider.

The matter is being looked at with the highest priority.

Thank you for your cooperation and understanding.

Kind regards,

Casino.com

Dear Casino.com,

Please let us know if there's some update regarding this case.

Dear Nick,

Following from the above and as recently communicated to you, we have investigated the issue and unfortunately the bank account details provided had an incorrect format which resulted in the funds not being delivered.

We are in communications with our bank who are in turn liaising with your bank via an intermediary bank – and unfortunately this results in delays due to the number of parties involved.

Our apologies for the long wait, but please rest assured we trying to locate your funds and chasing daily. We will keep you posted and update you as soon as possible.

Kind regards

Casino.com

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Casino.com management will soon jump in with an update on this complaint.

I really appreciate your support on this matter ask gamblers.com I hope the matter is resolved as soon as possible I have been very patient during this time.
casino.com please keep me updated when the deposit is made and I would appreciate an accurate date to expect my earnings thanks all
-nick

Hi Nick,

Unfortunately, due to the Christmas break, we don’t have an update, but our finance team will continue to chase.

Thanks for your patience and we’ll keep you posted.

Best wishes,

Casino.com

Dear Casino.com,

Please let us know if there's some update regarding this case.

Hi Nick,

Our finance team have been chasing and expect to have an update on the 3rd January.

Thanks for your patience and we’ll keep you posted.

Best wishes,

Casino.com

Dear Nick,

Thank you for your patience so far and apologies for the ongoing delay.

As we have yet to have an update from the payment provider, we have escalated the matter further.

We will keep you posted.

Regards,

Casino.com

Dear Nick,

Please note that we are still in contact with the bank merchant regarding your withdrawal and are waiting for further confirmation.

Once we have an update, we will contact you.

Many thanks again for your patience..

Kindest regards,
Casino.com

Well I would appreciate a timely resolution to this problem as it is approaching 2 and a half months I’ve been waiting for my earnings and I don’t feel this should be dragging on so long like this. for a reputable site like yours one would think you would be able to handle a problem Like this or in the first place enter my information correctly
Thanks
Nick