I opened an account yesterday with this casino and have been so unlucky that I decided to close my account. That is the only reason, I had further no bad experience with them. In my account I cannot do that myself so I contact live chat. Live chat says they cannot do it and that I have to send an email to their support team, which I do. From the support team I get an email that they cannot close my account and that I have to email their blocking team, which I also do. From that team they ask me , to confirm I am a REAL person, to send in documents. I have to send in a utility bill and copy of the front and back of my passport before they can close my account. I do not want them to have those documents as I do not trust them, I just want them to close my account which they refuse... I think I have no reason to send them those documents, they are private and since I am not requesting a pay out there is no change for fraud. In case I had a gambling addiction, throwing up all sorts of barriers to close your account is not very helpful. They do not do that when you deposit. You can do that without the need for any document at all.