Campeonbet Casino - Campeonbet allow gambling addiction

Dear all,

We would like to inform you that after Mr. Jaob contacted us, we sent an email to our player on 23/03 to confirm the self-exclusion period he wanted to apply, following our self-exclusion procedures (please find attached a screenshot for reference). However, we never received a response.

As a result, we didn't take further actions as we were awaiting his reply. We must emphasize that during this time, player had full access to our platform's responsible gambling tools, such as deposit limits and account deactivation.

His account has now been permanently closed and cannot be reactivated, based on the reported gambling difficulties.

Best regards,
The Campeonbet Casino Team

Dear Campeonbet Casino,

Please explain why the player's request for permanent closure, clearly stated within the originally sent email, was not honored from the start?

Thanks in advance for your cooperation.

Dear AskGamblers,

Thank you for your prompt response.

We would like to clarify that, according to our self-exclusion procedures, players have full access to our platform's responsible gambling tools.

The standard procedure for self-exclusion, which applies to all our players, requires them to send us an email with their self-exclusion request, clearly stating the duration of the self-exclusion period they wish to apply. This is why we awaited the player's response via email before taking further action.

We remain at your disposal for any further clarification.

Best regards,
The Campeonbet Casino Team

Dear Campeonbet Casino,

Thank you for your reply. However, question remains since in the player's email sent to you, Self exlusion period was clearly mentioned, that it should be permanent.

We are sorry, but we still do not understand why the request was not honored immediately after the received email, having in mind that all necessary information had been provided there and then by the player. That being said, we still need to understand what is your decision when it comes to the player's refund in question?

Thank you for your cooperation.

Hi,

I spoke with your support via live chat and explained that I wanted to exclude myself from gambling because I have a gambling addiction. They refused to do so and instead sent an email that I had to respond to.

I replied to the email as shown in the attached document.

In the email I received, it stated that I needed to specify the time period for my self-exclusion. I responded to that email within five minutes, stating that I wanted to be fully excluded from gambling on Campeonbet. Please see the attached document.

The fact that they continue to send promotional material to someone who has communicated this is completely unacceptable.
I believe that Campeonbet has failed in its responsibility in this matter.

Thank you in advance.

Dear AskGamblers,

Indeed, player contacted us via live chat. As per our procedures, we informed him that, in order to complete the self-exclusion process, we would send him an email. Immediately after the chat ended, we sent an email requesting confirmation of the exact self-exclusion period he wished to apply.

Unfortunately, we never received a response to our inquiry.

We remain at your disposal for any further clarification.

Best regards,
The Campeonbet Casino Team

I have presented my evidence that I have sent feedback on their email.
It is very easy for them to say that nothing was received to get away with it and make some extra money off people who have difficulty controlling their gambling. What upsets me the most is when they are aware of this but still allow gambling.
@askgamblers will have to decide in this case whether I am the one at fault or if it is Campeonbet. To me, it is quite obvious.

Thanks in advance.

Dear AskGamblers,

We would like to inform you that we can provide the full transcript of our communication with the player via email.

This will confirm that we didn't receive a response to the email we sent regarding the self-exclusion request, allowing you to have a complete view of our interaction with the player.

Please let us know how you would like us to proceed.

Best regards,
The Campeonbet Casino Team

askgamblers

I have already attached the history from my side, showing that I responded to their email within 5 minutes of receiving it. If they refuse to issue a refund, then you might as well close this case as unresolved, as it’s important to warn others about this behavior.

I also realized that they operate under CW Marketing B.V. Casinos, where I have previously self-excluded from gambling on platforms such as Evobet, Svenbet, and PlayFastCasino due to gambling addiction.

Dear Campeonbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

We would like to inform you that we have sent an email containing the requested evidence regarding this complaint.

Please review the provided information, and let us know if any further clarification is needed.

Best regards,
The Campeonbet Casino Team

Hello AskGamblers do you need anything more from my side ?
I uploaded one more file and I hope I can see which information Campeonbet has been communicated to you.

Best Regards

Dear Jaob,

We would like to inform you that your account has been permanently closed in accordance with your request for permanent self-exclusion.

While we maintain our position that we did not receive a response to our email regarding your self-exclusion request, we acknowledge the frustration this process may have caused. In light of this, we have proceeded with the refund of the amount deposited into your account after your communication via chat on March 23, 2025, requesting self-exclusion.

Additionally, the total amount of €510 in deposits made between March 26, 2025, and March 27, 2025, has been refunded to your card.

Please allow 3-5 business days for the funds to appear in your account.

If you require any further assistance, please do not hesitate to reach out.

Best regards,
The Campeonbet Casino Team

Hello,

Good news, and it’s great that you are taking responsibility in this matter. However, what I am wondering is:

How will you be able to process this refund to me when I made my deposits via Apple Pay?
It is not possible to make deposits to Apple Pay, and I have also removed it from my phone. How will you resolve this?

Thank you in advance.

Best regards

Dear Jaob,

We would like to inform you that the refund for the deposits mentioned above has already been issued to the card you used for the transactions, processed as a reverse move.

Our payment provider has confirmed that the refunds have been successfully processed. However, if you do not receive the funds within the standard processing time required by your bank to transfer the funds to your account, please contact us, and we will promptly recheck the status with our provider.

If all your concerns have been addressed, we kindly ask you to mark this complaint as resolved.

Best regards,
The Campeonbet Casino Team

Hello,
The refund has been processed by Campeonbet, and the money has been transferred to me. Thank you for taking responsibility in this matter and resolving it relatively smoothly.
And thanks to AskGamblers for your support. The case can be marked as resolved.

Best regards

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.