Complaint #538
Bovada Casino
Waiting for my winnings
5 years ago
I've been waiting for my winnings from Bovada for several weeks. I received my winnings from two separate occasions on private checks. I was issued a check on September 11th 2020 for $795 and I was issued a check on September 21st 2020 for my winnings of $1,500. These checks my financial institution would not deposit or cash. I went to several financial institutions that would not cash these checks. I had to have Bovada do a stop payment on both checks. I paid several fees for them to do this and on September 26th they confirmed the stop payment was issued on both checks and both winnings and out of 795 and they want a 1500 were deposited into my account on that day of the 26th of September. I only received the deposit for the 795 winnings. I have been contacting Bovada customer service everyday trying to get this issue resolved. I was first told that it was an internal error with their computer system for my winnings of the $1,500 was not refunded as it was supposed to have been along with my winnings of $795.00 on September 26th. I was told that due to the error they would expedite my account and the money would be deposited within 24 hours. That was over a week ago and I have contacted Bovada everyday and still have not received my winnings. They seem to keep giving me different reasons and different answers nobody can give me the exact date and why my winnings are still not refunded to my account. I asked to speak with a supervisor several times and they also said that they accept expedited my account and it would be deposited to my account ASAP this still has not been done they told me that the financial department will not give them a time frame so they cannot give me a time frame either as when my winnings will be refunded to my account.now the last few times I've contacted Bovada I'm being told that there is a hold of 7 to 10 business days for all winnings that are to be refunded to your account. They are telling me that I'm still in the time frame to receive my refund to the account and they're still in their time frame to do it. This is not correct as I was told by supervisors that I was to receive this winnings refunded to my account on the 26th they canceled both checks and charged me the fees on the same day and I was confirmed that my winnings were already deposited into my account refunded into my account I only received the $795 and I'm still fighting for the $1,500 nobody could seem to help me or resolve this issue they can't even give me an a date of when this will be taken care of. It's been several weeks now that I have been waiting on my winnings and all I am getting is the run-around from Bovada.
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