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Bovada Casino - Major Payment Issue

RESOLVED
Complaint Info
Disputed casino Bovada Casino
Reason Declined payment
Amount $ 1317
Ty0 California
Posted on November 15, 2020

Hello everyone,

I recently ran into an issue with all aspects of Bovada. I recently deposited 25.00$ of my own money in which I turned that into over 1300.00$ USD. No bonus used. I got extremely lucky, playing various live casino games and with eventual all-ins got to that total amount.

I withdrew the cash and I’ll attach my ticket in the link. I also got an email with “proof of identity” in which I complied with as well. As soon as I sent my identity, pictures and all, I Tried to login to my account and they disabled it and said to contact them. Of course this got no where and I sent multiple emails with still no response.

Anyone here help me out?

I see people get bigger withdraws then me which makes no sense why it shouldn’t be a quick resolution.

AskGamblers
Posted on November 19, 2020

Dear all,

This complaint has been reopened as per Bovada Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on November 21, 2020

Hello TY0,

Thank you for your patience.

We were able to escalate the case internally and resolve the issue. We've provided you with information regarding your withdrawal.

It is in our best interest to avoid situations like this and would like to apologize for any inconveniences caused.

Best regards,

Bovada Casino

AskGamblers
Posted on November 23, 2020

Dear @Ty0,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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