Hi, after depositing likely around 1K over the previous month, I requested a minimal withdrawal on May 7th. On my 8th I got an email that my account was temporarily suspended due to suspicious activity and I was asked to verify my account on May 8th. I would estimate I have 700 in the account open and maybe another open bet or two.
After some slow back and forth with additional documents being requested and the proper ID sent in, on May 20th I was told my account was verified but I would need to contact Bovada to answer some questions.
I tried calling immediately but the number was offline due to Covid, so I got on chat and was told I would get a call back in the next 24-48 hours. A couple days later I asked if I could get a time they would be calling by email. I got a response I should be expecting a callback in the next 24-48 hours. Every few days I've been asking for an update. Rinse and repeat 3-4 times (I have the email thread) with the same response and here we are two weeks later and the 24-48 hours is now 350+ hours and I can't get a callback or any response other than this
"Thanks for your reply.
We're truly sorry for any delay or inconvenience caused.
A callback request was submitted on your behalf and we assure that you will soon be contacted.
I've been with Bovada over 10 years, so it's a little disappointing to be treated so dismissively/slowly. I would appreciate any help with a callback/withdrawal. Thank you.