English isn't my best but i'll try with some help to explain it good. Started playing at betsafe a while ago made a deposit without bonus and played, it went well, when i reached 15 000€ i decided to take out the money, of course they asked for ID and such so i took some pictures and sent them. They got approved after a while the money was back in my account, so i played a little bit more and was now up in 20 000€ then i made a new withdrawal.
Then it goes a day and i can't login to my account, i contact them and they say that it is under investigation and ask me for more pictures, after a while they tell me that my account is locked and will never be opened again. When i ask them why they tell me that i broke against 8.11 and that rule is a complete joke.
So i started a thread on another site and they contacted me and we talked on the phone and she said that she thought we could solve this and everything then i got a e-mail that the account will still be locked but if i could send a picture on my passport i should do it. I've been sick and in hospital for a while so when i got home i got some help to send the picture, and know we're back on square one..
Once again im sorry for the language but hoping that you understand me and can help me in this matter.