Issue with withdrawal and account

Betico Casino – Unjust Account Ban & Confiscated $3,100 Winnings

I am submitting this formal complaint against Betico Casino, which has unjustly banned my account and is withholding my $3,100 in winnings, which I earned fairly.

Issue Summary

I registered at Betico Casino because it was advertised as a newly launched casino and promoted as an affiliate of Fairspin. As part of their welcome promotion, they offered 20 free spins with 0x wagering requirements.

After registering, I played for approximately three hours and eventually won over $3,000 through fair play. Since there were no wagering requirements, this amount should have been eligible for withdrawal, according to the casino’s own terms.

To meet the withdrawal conditions, I made an additional $17 deposit and requested my withdrawal.

However, the next morning, I woke up to find that my account had been blocked without any prior warning, with the accusation that I had exploited a technical vulnerability.

Why Is This Ban Unjustified?

The 20 free spins were part of a legitimate promotion, and my winnings were earned fairly.

The casino has not provided any concrete evidence that I violated any terms.

I submitted the exact Game Round ID where I won the large amount, proving that my winnings came from a legitimate game session.

The casino initially accepted my withdrawal request, then later banned me and confiscated my funds.

Despite multiple attempts to contact support, I only received generic responses, with no real explanation or investigation.

Why Is Your Intervention Necessary?

This case is a clear example of unfair practices, where the casino is withholding legitimate winnings from players without valid reasons. The casino has unilaterally and arbitrarily banned my account without any proof, effectively denying my rightful payout, which is deceptive and unethical.

My Requests:

A fair review of my account, with a proper explanation and concrete evidence regarding my alleged violation.

The immediate release of my legitimate $3,100 winnings.

A formal clarification on what specific rule I allegedly broke, if any at all.

If the casino refuses to cooperate, I kindly ask you to take appropriate regulatory action to prevent such unfair practices in the future.

I trust that this matter will be investigated fairly and promptly. I look forward to your response.

Additional Evidence – Proof of Fair Winnings

Dear ,

I am writing to provide additional evidence regarding my case against Betico Casino. Despite multiple requests, the casino has refused to provide any proof to justify their decision to block my account and void my winnings.

However, I am now submitting clear evidence that I won my balance fairly and legitimately. The following link is a replay of my winning round, directly from Hacksaw Gaming:

🔗 Replay Link: https:­//r­epl­ay.h­ac­ksa­wga­min­g.c­om/­?ro­und­id=­140­000­331­028­64&pa­rtn­er=­443­9&­lan­gua­ge=­hu-­hu&ch­ann­el=­desktop

This shows that I won without any irregularities, exploits, or rule violations. The fact that Betico Casino refuses to provide their own evidence while I can demonstrate my winnings were legitimate suggests serious misconduct on their part.

I kindly request the following actions:

Immediate review of my case based on this evidence.

Restoration of my account and withdrawal of my winnings.

Investigation into Betico Casino's practices for potential unfair treatment of players.

If Betico Casino continues to withhold my rightful winnings without valid justification, I will escalate this matter further with relevant regulatory authorities and consumer protection organizations.

I appreciate your prompt attention to this matter and look forward to your response.