Betico Casino - Issue with withdrawal and account

Hello!
The Betico Team is happy to greet all sides of this complaint.
We are always ready to take part in any situation and care about only the correct solution.

Important to mention at the very beginning that gaming platform Betico always follows all points of the Terms and Conditions and mechanics that are set for specific situations.
Any action might take place only with the facts of the confirmed situation.

The account of Beri1111 has been blocked permanently without any possibility to restore it.
Beri1111 can not be a member of the gaming platform anymore.
The reason for such an action was violation of the Terms and Conditions of Betico with which every member of the gaming platform agrees upon registration.

Our Security Department detected clear violations such as Multi Account and exploiting a technical vulnerability on our platform in order to obtain material advantage.
Such violations are already a serious reason for actions from our side.

Right after blocking the account of a former member of Betico we have sent a letter with information about this situation to the email that has been used upon registration.

With all mentioned details we can state that all processes have been completed correctly according to all mechanics and rules of the gaming platform.
In case of any additional clarifications or requirements of any details - we are always ready to cooperate.

Thank you for the reply from Betico Casino.
I would like to clarify and strongly reject the accusations of multi-accounting and exploiting technical vulnerabilities.
The alleged "multi account" accusation is unfounded. The KYC documents, personal data, and identity are unique and belong to me only. I request the casino to provide any proof of the alleged other account that they claim is mine – such as name, ID, address, or device data.
As for "exploiting a technical vulnerability" – the casino has not provided any concrete explanation or evidence about what exactly I supposedly did, how it affected the system, or what rules were broken.
I ask AskGamblers to require that the casino present concrete evidence to support these claims.
I am fully confident in my position and have documented gameplay history showing fair use and no violation.
I kindly ask for the recovery of my account balance of $3,100 as I believe the actions taken by the casino are unjustified and not transparently supported

Dear Beri1111,
We are truly sorry to hear about such an impression of yours.
However, we would like to remind you of the main points from our previous message in this complaint.
Your account has been blocked permanently without any possibility to restore it.
You can not be a member of the gaming platform anymore.
Betico always follows all points of the Terms and Conditions and mechanics that are set for specific situations.
Any action might take place only with the facts of the confirmed situation.

We highly respect your preference in the method of work with that situation.
Betico always provides only correct and confirmed information for every request/situation with any chosen method of communication by player or former member of the gaming platform.
This is a public complaint on the AskGamblers platform and all parts must stay in frames of process that you have chosen to work with that situation.

Thank you for the response, but unfortunately, no concrete evidence has been provided to support the accusations against me.
I once again respectfully request that the casino provide clear proof regarding the alleged violations, specifically:
– What other account is supposedly linked to mine?
– What specific "technical vulnerability" was exploited?
– Are there any matching IP addresses, devices, or login patterns?
– Can the casino show any gameplay or transaction logs that support their claims?
So far, the casino has only repeated general statements without any factual basis or documentation.
I kindly ask the AskGamblers team to request actual evidence from the casino.
If no such evidence is presented, I believe the complaint should be resolved in favor of the player, as the accusations remain unsubstantiated.

Dear Betico Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,
We are always ready to cooperate and provide all available information.
Our Team has sent you a letter to your email with details of this situation.

We really hope that provided details will help us to resolve this situation successfully.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Betico Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.