I successfully registered, uploaded my documents and made a first deposit of £10 with this casino about 3 weeks ago. At first I had a problem confirming my details in the personal information section after registering and depositing as I kept getting an error message stating my postal code was incorrect. It was however accepted for registration purposes and was indeed correct. I emailed support and got a reply saying that as my postal code matched the documents I had uploaded there should not be a problem and I could play. However the error message continued and I still couldn't play. I also received an email soon after registering and depositing saying I could not play as I had previously self-excluded from a casino under the same licence which I was unaware of but having checked I can see that this is correct. I emailed again on several occasions asking them to clarify the situation and then asking them to close my account and return my deposit. I have had no response and I can still log in, my deposit is still showing but I cannot play for real money. I would also question a registration process that allows you to register and deposit if you have self-excluded from a casino under the same licence. I wish to close my account and have my deposit returned please.
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