7 Spins Casino - Drawn out withdrawal

Hello,

Thank you for reaching out to us!

Kindly note that your two initial withdrawal requests were declined because we were missing some documents in regards to payment information. Our Banking Page states that if we require additional verification, we may ask for the following:

• Credit/Debit Card Vouchers of all cards used in the past six (6) months;
• Proof of ownership of payment method - depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;

We have received and approved both of those items and they are now added to your account.

At the time of review of your third withdrawal request, the account was entered into the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
7Spins Casino

Dear @dma1978,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.