Hi, my name his < full name removed >. 21.com decided without my consent to closed my account in july 2019. That because i mentioned i had gambling problem. Im ok whit that. But now , i cant have acces to my balance in my account. after that my nightmare start.
1) The withdraw on my mastercard is declined. 20-07-2019
2) Told me it was because it was a canadian card and ask me my bank info 21-07-2019
3) I send them my bank info after talking whit the bank. they told me it was ok for international transfer 07-11-2019
4) Told me the money will be transfer in my bank account 18-12-2019
5) Transfer declined. they told me the account was no good 22-01-2020
6)Ask me a skrill account. so i opened one and them the info. 24-02-2020
7) Skrill account is not possible. ask me another bank account 23-03-2020
8) I send my line of credit after verify whit the bank if it could receive international transfer. 26-03-2020
9) I tried to have an answer since. So its make 3 weeks now. they always told me i will received a e-mail. i know all the questions and the answers the chat support will give me.
Can you help me please to have back my money. I'm sure the bank account I give them can receive a transfer. Push them to make the transfer please. Your my last hope. After that I will simply give up. I did my best to give you all the info I had