Encouraged to deposit, withdrawal not paid

Originally won 10,000 withdrew 10,000 that was approximately 6 weeks ago since then have jumped through every hoop they wanted me to and in the end they said don't we can they can only pay me out in 4,000 increments every Friday finally receive the first one but then the second one has not shown and I can't get hold of them and their ghosting me

I had been playing for a couple of weeks with no problems. I had €0.00bonus cash and €20443.76 in cash balance so I decided to withdraw it, that was ok I sent all the I'd documents they asked for, they even got back to me saying "with a large amount they will pay €4000.00 a week" witch I didn't mind to much. So from pushing withdrawal, & getting together & sending all the documents & I'ds they asked for & them saying what they could pay a week it all took about 7days. Then I noticed I couldn't even get into my account to keep playing. I went through live chat they found my account but keeped on say the same thing & sending me to Risk Management through email. Every time I email then they said the same couple of words &that was it I ask them to ring me but they didn't. What should I do.

Hi, I went on winning 400usd however when I initiated the withdrawal casino asked to confirm the identity and requested to send the documents via email. I submitted the documents last Wednesday, after a day I went back to live chat they informed it's pending with risk management team and I followed up couple of times with risk team and in live chat but til date I haven't received any response. Could you please help me on my withdrawal process.

Below is the email I submitted to casino risk management after being directed to by chat . Its been 12 days with nothing . I have no response, my account is locked, the phone number provided does nothing but direct you to chat. Chat directs me to email, email never responds :( , my user name is tracy Username: ******* Casino: Zodiac Casino I was asking chat help for withdrawing my winningsof $169 and as i went through the steps for an echeck I did it as a deposit instead of withdrawel. She sad to contact you to cancel the deposit as it was in error and then she said chat can help me my orignal wihdrawel. I HAVE NOT TOUCHED OR PLAYED A GAME SINCE THIS PER CHAT PERSONS REQUEST here is my conversation with chat tonight Tracy i went to withdraw my money via an echeck and did a deposit insteaD CAN YOU PLEASE REVERSE AND CORECT IT10:15 PM i did not realize i hit the echeck and filled it out for a deposit instead of a withdrawel Hannah I’m just going to pull up your account details. Give me a moment to see what I can do. Tracy ok i just tred to withdraw my winnings of 169 and did it as a deposit Hannah Ok, thank you please wait just a moment and make sure not to play any games. Tracy not doing anything lol and thanks Hannah Thank you for waiting Tracey Ill just be a few more minutes Tracy ok thanks Hannah Thank you for your patience. You will need to contact our Risk Management Department for a refund via email at [email protected] In the mean time be sure not to play with the funds or we won't be able to refund the money Tracy well what do i tell them and why couldnt you fix this issue this is money i can not have taken out of my account can they resolve this asap Hannah Just tell them that you deposited the money by mistake and they can issue you a refund.

basically i have played online casinos for many years on and off . small amounts here and there. in the past when receiving welcome bonuses i might have created duplicate accounts at the same casino. which i did with zodiac. last tuesday i received a call from zodiac telling me i had won the daily internal lottery and my account had been credited with a bonus of £120 to play and win. that evening i went home and started playing the casino with my bonus. after a few hours i had won over £3000 after checking that i had done the play through i decided to withdraw £3000. which i did. next day i get an email to say my winnings are being processed. yesterday (tuesday) i noticed that the withdraw was still pending taking it into three business days so i spoke to the online chat who told me i would have to email risk management. which i did only to be told by annabelle that the winnings were voided and confiscated because i had multiple accounts open. go back to last october i had a similar thing where i won £400. same thing happened. After speaking to annabelle via email and her explaining that i could only have one account she agreed to pay out the £400 as long as i stuck to just the one account. And as i explained to her now that i knew this i would do just that. And I did. everything was fine. I got paid out and if i went back on to zodiac i would use the same account. now I've won money again the same excuse has come up not to pay. this is not justified as we spoke at the time and i have not been using multiple accounts just the one we agreed on, if anything they should have closed down any other accounts at the time as they are not used. also now they have locked my account. i have done nothing wrong. i have stayed within the guidelines i only played last thursday because of the phone call from their promotions team. i should not be vilified for this and the that payment should be made to me. please advise i do have a copy of the email form last october if you want to see it. regards graham

12.11.2016 I registered at Zodiac casino. I deposited 1 usd and got 20 of bonus. When I made rollover I had balance of 300. I lost 100 and made withdraw request of 200. I did not receive any e-mails from casino when deposit and when make withdraw request/ I deicided to ask live chat agent how long they make withdraw request. But when I opened chat window I saw an error. I decided to wait for withdraw. Today is 27.11.2016 and I did not get money, did not get answers and did not receive any letter from casino. I wrote 3 letters to support e-mail thay said me in chat (chat works only at site)but I did not get an answer. I dont know how t take my money. Please help me. I send You screenshot of chat, screenshot of cashier and screenshot of my letters they dont answer!