I played the slots with Zodiac Casino and maganaged to win £3,500. I went to withdrew my money on 24th April 2019 and still have not received my money- despite providing all 6 of the documents that Zodiac have slowly requested from me over 14 days.
Zodiac have still been encouraging me to gamble via email and accepting my deposits.
I strongly think that Zodiac do not have the funds to pay me.
Zodiac emailed me on 29 April saying that in order to process my withdrawal I needed to send my:
Front and back of card.
I sent all the requested documents. However Zodiac still did not process my withdrawal; and 7 days later they asked for my bank statement, and bizarrely a picture of my ID next to the computer with my Zodiac signed in.
I duly provided this and have still not received my money.
Please asssist me with this Ask Gambler.
< Full name removed >