Complaint #146
Raging Bull Casino
Withdrawal approved, delayed verification and no response
8 years ago
I have two pending withdrawals with the casino. Both of these were made on 10/10.
I emailed the casino on 13/10 and had no response for a few days about then process. I came to chat on 14/10 where Archie forwarded me the list of verifications docs. These were finalised and emailed to the correct documents department 14/10.I have two pending withdrawals with the casino. Both of these were made on 10/10.
The no rules bonus was removed from the first withdrawal and the second on has now bonus attached.
On the 18/10 after some explaining and being told to documents were not there yet – Julie located then and escalated both to verification.
On the 23/10 despite the above statement about the docs they were again not located they were not on my file? I was told then that my drivers license has expired - I am waiting on my new one. In lieu of this I sent my passport.
Now raising the issue over the past three days of proof of address they refer to it as Utlilty Bil struggled to get clarity as my understanding from their own verification form is that official mail is sufficient. I send a statement on 14/10.
I clarified on 26. And again on 28/9 a few things; docs not located, then located told it will that still waiting.
So aside from issues regarding delay and the lack of a responsive services….this is a withdrawal now at day 19. I can se this is an issues for a few players I can also see that the matters are quickly resolved here.
Request the money be transferred via Ewallet.
Please assist
Scott
I emailed the casino on 13/10 and had no response for a few days about then process. I came to chat on 14/10 where Archie forwarded me the list of verifications docs. These were finalised and emailed to the correct documents department 14/10.I have two pending withdrawals with the casino. Both of these were made on 10/10.
The no rules bonus was removed from the first withdrawal and the second on has now bonus attached.
On the 18/10 after some explaining and being told to documents were not there yet – Julie located then and escalated both to verification.
On the 23/10 despite the above statement about the docs they were again not located they were not on my file? I was told then that my drivers license has expired - I am waiting on my new one. In lieu of this I sent my passport.
Now raising the issue over the past three days of proof of address they refer to it as Utlilty Bil struggled to get clarity as my understanding from their own verification form is that official mail is sufficient. I send a statement on 14/10.
I clarified on 26. And again on 28/9 a few things; docs not located, then located told it will that still waiting.
So aside from issues regarding delay and the lack of a responsive services….this is a withdrawal now at day 19. I can se this is an issues for a few players I can also see that the matters are quickly resolved here.
Request the money be transferred via Ewallet.
Please assist
Scott
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