Complaint #48
VoodooDreams Casino
Run around with cashouts
6 years ago
My complaints are in regards to major on going issues with Voodoo.
This started on 17/02/2020 after I tried to make a withdrawal of $1500 which was rejected .On the same day $500 was approved.
On the 19/02/2020 I tried to withdraw $1500 which was rejected 4 times then on my 5th attempt was approved .
On the 20/02/2020 I tried to withdraw $1000 twice which was rejected. Also on the same date I tried to withdraw $1500 which was again rejected .
Again on the 20th i withdrew $3000 which approved .
On the 21/02/2020 the following withdrawals were rejected : $1000, $1500, $3000, $6000, $5.500, $5.500, $600, $15000,$5000, $1000, $5000, $15000,$15000, $5000, $1500. There was one approved withdrawal of $500 the same day.
My account was then frozen with out any warning or notifications . Once i contacted them I was informed my account was blocked for 7 days. After the 7 days i tried to enter my account but when i clicked ok to enter my account there was a message saying self exclusion which i never put on my account.
On the 26/02/2020 I was approved for a withdrawal of $83. 967.333. This was during the period my account was blocked.
I continually messaged Voodoo asking for basic information and answers. I was fobbed off in every instance being told that either I was not to worry it would all be ok or my case was going through security checks and verification or the right person from the right team wasn’t there today and they would be in touch. This went on and on with no outcome or result and I was always told the same thing time and time again.
After continually trying to contact Voodoo and get answers and asking for proof and documented detail from their end i was finally told after 12 days there was a technical issue and the machine had payed me out double the amount which resulted in me owing them $2000.
I asked for all proof and documentation to back up what they were saying. They said they will raise this with the appropriate department and get back to me. This was over a month ago and I still haven't heard anything from them.
I have during all of this still played with Voodoo. Not surprisingly my new resent winnings are pending waiting approval .They have been since the 24/3/2020 which is a breach of their terms and conditions clearly stated on voodoos website as follow: 5.6. The time for a withdrawal request to be finalised may vary due to circumstances, however a withdrawal attempt should be approved or denied within a maximum of five (5) business days, from the date by which you have submitted all requested documentation. For your protection, you may only withdraw the maximum amount of Euro 100,000 (or equivalent in your chosen Account currency), per month, unless a larger amount has been agreed by us...
This started on 17/02/2020 after I tried to make a withdrawal of $1500 which was rejected .On the same day $500 was approved.
On the 19/02/2020 I tried to withdraw $1500 which was rejected 4 times then on my 5th attempt was approved .
On the 20/02/2020 I tried to withdraw $1000 twice which was rejected. Also on the same date I tried to withdraw $1500 which was again rejected .
Again on the 20th i withdrew $3000 which approved .
On the 21/02/2020 the following withdrawals were rejected : $1000, $1500, $3000, $6000, $5.500, $5.500, $600, $15000,$5000, $1000, $5000, $15000,$15000, $5000, $1500. There was one approved withdrawal of $500 the same day.
My account was then frozen with out any warning or notifications . Once i contacted them I was informed my account was blocked for 7 days. After the 7 days i tried to enter my account but when i clicked ok to enter my account there was a message saying self exclusion which i never put on my account.
On the 26/02/2020 I was approved for a withdrawal of $83. 967.333. This was during the period my account was blocked.
I continually messaged Voodoo asking for basic information and answers. I was fobbed off in every instance being told that either I was not to worry it would all be ok or my case was going through security checks and verification or the right person from the right team wasn’t there today and they would be in touch. This went on and on with no outcome or result and I was always told the same thing time and time again.
After continually trying to contact Voodoo and get answers and asking for proof and documented detail from their end i was finally told after 12 days there was a technical issue and the machine had payed me out double the amount which resulted in me owing them $2000.
I asked for all proof and documentation to back up what they were saying. They said they will raise this with the appropriate department and get back to me. This was over a month ago and I still haven't heard anything from them.
I have during all of this still played with Voodoo. Not surprisingly my new resent winnings are pending waiting approval .They have been since the 24/3/2020 which is a breach of their terms and conditions clearly stated on voodoos website as follow: 5.6. The time for a withdrawal request to be finalised may vary due to circumstances, however a withdrawal attempt should be approved or denied within a maximum of five (5) business days, from the date by which you have submitted all requested documentation. For your protection, you may only withdraw the maximum amount of Euro 100,000 (or equivalent in your chosen Account currency), per month, unless a larger amount has been agreed by us...
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