I am in need of some help. I won $4090.70 on March 30, 2017 at Captain Jack Casino. I have done everything imaginable to try to collect this money. But, the casino to date has not sent a penny!
I have spoken with a number of people at the casino who seem to sincerely try to help me get paid, all to no avail.
I first requested a withdrawal for $2500 on March 30, 2017. After deduction for the bonus, the withdrawal was approved for $2334 on May 22, 2017. I checked back with them shortly afterwards, and they said I would have it soon, but they were presently backed up.
I withdrew the remaining balance of $1756.70 on December 1, 2017.
There were then a number of sessions where I spoke to the casino through their live chat vehicle. But still no payments were made.
Eventually, someone in live chat hooked me up with their primary manager, “Jerry.“ on April 25, 2018 Jerry told me that all was in order and payment would be immediately forthcoming. Today is July 12, 2018 and I have not been paid over penny. Ever. Please help!