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Spartan Slots Casino - Excessive payment delay

RESOLVED
siouxsy Victoria
Posted on October 30, 2018.

I requested a withdrawal on 24 September of $800 I had won. I waited a week and enquired as to why I had not received payment. I was told I needed to supply a recent utilities bill ( this request was only after I enquired as not one contacted me to advise). I submitted the bill straight away. I was told by chat staff the delay was due to excessive high withdrawal demands. I then waited again and after yet another week I enquired again why the delay. I was told I was selected for a random verification process (again only told after I enquired about delay). I was told this could take up to 10 days so waited ten days and again applied for a withdrawal. This was over a week ago and I find my withdrawal is still pending even though I was told everything is in order. I find their delay tactics unreasonable and unfair. I have not played at this casino since I requested the withdrawal but was told by one of the chat staff that I could get an extremely good bonus if I made a deposit. REALLY!!! Please help

Posted on November 1, 2018.

Hello,

Thank you for getting in touch with us.

Please note that we have reviewed your account and found that as soon as the Verification Process ended and the required Credit Card Voucher was added on file, your withdrawal request has been approved for the amount of AUD800. The winnings should reach your account as soon as possible.

We hope you will enjoy your winnings to the fullest and we rest at your disposal should you need any other information regarding your account.

Kind regards,
The Spartan Slots Team

AskGamblers
Posted on November 1, 2018.

Dear @siouxsy,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

siouxsy Victoria
Posted on November 2, 2018.

The funds were finally received.

AskGamblers
Posted on November 2, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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