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SlotVibe Casino - For six days I cannot withdraw my money

RESOLVED

Complaint Info

Disputed casino

SlotVibe Casino

Amount

руб. 4000

Inactive user
Posted on July 1, 2021

The casinos have not withdrawn winnings for 6 days.


Immediately after the withdrawal request, I sent documents for verification, verified in an hour. To my question, why the conclusion was not made, they answered, wait, the queue. A day later, my withdrawal was canceled altogether, I wrote to them in the chat, they asked to order the payment again, because a technical error. I ordered a payment, there is no withdrawal, I asked what the problem is this time, they answered, wait, there is a queue.

After the withdrawal was canceled again, they answered the question of what was happening, failure, wait, we do not know the timeframe for solving the problem. In this case, I asked to withdraw to MuchBetter, they refused.

In total, it is the SIXTH day, there is no money. There is no clear answer, what is the reason and what time frame. The chat is closed every time.

And also yesterday and the day before yesterday they wrote that the problem was solved, now we will cancel the withdrawal, and you will be able to withdraw without problems, but nothing has changed.

Yesterday, for the first time ever, they answered the mail, wrote that the problem was from CoinsPaid, but in other casinos on the same platform, there are no problems with the withdrawal. And how can you not resolve the issue in 6 days. Although initially they promised to withdraw by the end of the day or at most within 3 days, upon the first withdrawal request.

AskGamblers
Posted on January 27, 2022

Dear all,

This complaint has been reopened as per SlotVibe Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on January 27, 2022

Hi there,

We are terribly sorry about your experience and our delayed response.

Please can you send me the email address that you registered with on SlotVibe.com, or you can send it to me directly on [email protected] - we would really like to get this resolved for you as quickly as possible.

Regards
Sasha
SlotVibe.com

AskGamblers
Posted on January 27, 2022

Dear SlotVibe Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on January 28, 2022

Dear Player

We would like to apologise for the frustration that was caused, we can only imagine. As previously explained we were experiencing technical issues and again we are terribly sorry for the inconvenience that it caused and we will strive to make sure this doesn't happen again.

We are glad however that you did receive your funds and we assure you that we are constantly striving to improve and work on such issues to ensure only the very best player experience for both you and our other players.

Your experience has been noted and taken with great importance by the team and we strive to improve on it.

If you decide to come play with us again, please do get into contact with our VIP Manager on [email protected], and we will ensure that you are very well looked after and only have the very best Online Casino experience.

We hope to see you again soon!

Regards
Sasha
SlotVibe.com Team

AskGamblers
Posted on January 28, 2022

Dear @Fedro123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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