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For six days I cannot withdraw my money


4 years ago

The casinos have not withdrawn winnings for 6 days.


Immediately after the withdrawal request, I sent documents for verification, verified in an hour. To my question, why the conclusion was not made, they answered, wait, the queue. A day later, my withdrawal was canceled altogether, I wrote to them in the chat, they asked to order the payment again, because a technical error. I ordered a payment, there is no withdrawal, I asked what the problem is this time, they answered, wait, there is a queue.

After the withdrawal was canceled again, they answered the question of what was happening, failure, wait, we do not know the timeframe for solving the problem. In this case, I asked to withdraw to MuchBetter, they refused.

In total, it is the SIXTH day, there is no money. There is no clear answer, what is the reason and what time frame. The chat is closed every time.

And also yesterday and the day before yesterday they wrote that the problem was solved, now we will cancel the withdrawal, and you will be able to withdraw without problems, but nothing has changed.

Yesterday, for the first time ever, they answered the mail, wrote that the problem was from CoinsPaid, but in other casinos on the same platform, there are no problems with the withdrawal. And how can you not resolve the issue in 6 days. Although initially they promised to withdraw by the end of the day or at most within 3 days, upon the first withdrawal request.

Disputed Casino SlotVibe Casino
Amount руб.4000

Discussion

User name

Dear @Fedro123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Player

We would like to apologise for the frustration that was caused, we can only imagine. As previously explained we were experiencing technical issues and again we are terribly sorry for the inconvenience that it caused and we will strive to make sure this doesn't happen again.

We are glad however that you did receive your funds and we assure you that we are constantly striving to improve and work on such issues to ensure only the very best player experience for both you and our other players.

Your experience has been noted and taken with great importance by the team and we strive to improve on it.

If you decide to come play with us again, please do get into contact with our VIP Manager on [email protected], and we will ensure that you are very well looked after and only have the very best Online Casino experience.

We hope to see you again soon!

Regards
Sasha
SlotVibe.com Team
User name

Dear SlotVibe Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

User name
Hi there,

We are terribly sorry about your experience and our delayed response.

Please can you send me the email address that you registered with on SlotVibe.com, or you can send it to me directly on [email protected] - we would really like to get this resolved for you as quickly as possible.

Regards
Sasha
SlotVibe.com

SlotVibe Casino Complaint Stats

Resolved 11 / 11
Avg. Amount $3,563
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

SlotVibe Casino Complaints

See all complaints for this casino
Not paying 6000Eur winning account closed
On 22.08.2024 I won aprox 6000 eur. I made withdrawal via LTC for 300 Eur as I made deposit from my LTC wallet. Withdrawal got rejected and I reached out to them in Live chat. (Attachment nr 1.,2.,3.) Where I was informed that I need to upload my documents -ID, proof of adress, selfie with ID in hand , SS of payment method. I uploaded all of requested documents and all got approved.
23.08.2024 I made withdrawal again 1000 eur . Withdrawal was still pending and I recieved email from Support :''Please upload a selfie with your ID document and a sheet of paper with the text “Hello Casino Name, current date”. Please note, that the sheet of paper should be lined or chequered (we don't accept monotonous paper).
Note that all information must be clearly visible. Your hand holding these documents should also be visible.'' (See attachment nr.4.)
I also provided with this photo and it also got approved. (Green checkmark ).
26.08 I recieved another email from Support :''For additional verification, please, upload a selfie with your ID document (the elbow should be visible) in front of your house, which is stated in your profile.
Make sure that details in the ID document and the house number are clearly visible.

Should you have any questions or doubts, please do not hesitate to contact us via email or via live-chat." (See attachment nr 5.)

Withdrawal still pending.
On 28.08.2024 I uploaded requested photos in front of my house while withdrawal still is pending.
On 29.08.2024 I recieved email saying : "We have to inform you, that your account has been closed per administration decision, and we will refund your deposit amount. But in order to do so, we would like you to send us a crypto wallet address and the currency of this wallet for a refund as a reply to this email.'' (See attachment nr 6.)
I wrote in Live chat to get some explanation of why my account is closed and winnings will not be released, and I did not get an answer of why that decision is made only Support agent copy/paste this same sentence that I need to send my wallet adress to get my deposit back. But I dont agree to that,because I have sent all the asked documents and what to have my winnings. ( See attachments nr 7.,8.,9.,10,11,12,13.)
As my account was closed I dont have access to my profile to make SS that all documents was approved.
Status solved Resolved
€6,000
Delayed payment of 1101 EUR
Complaint regarding Slotvibe casino.

I played at the casino on 29.3.2024, when I tried to withdraw my account it was locked and access to the account was denied. When I try to log in, all I get is the message "Account disabled".
I had € 1101.31 in winnings in my account at the time of closure.

I have contacted the casino via support ticket, as well as live chat, and on 29.3 I was told by customer service that my winnings will be paid and was asked for payment details for payment.

I sent my payment details a week ago and I still haven't received my money. The casino has told me that my payment in full has been approved and sent to the finance department for payment. Several days ago I was told via live chat that it could take another day to withdraw, but nothing has happened.

The support ticket email has not responded to my last two messages inquiring when I will receive my money. I can't get an exact answer from livechat either. Getting my money back has proved to be a hassle, and I think waiting a week is enough to make a complaint.

I played with cryptocurrency, and requested a withdrawal with the same cryptocurrency, which transfers instantly without delay. I also assumed that when I played with cryptocurrency, deposits and withdrawals would be fast as the casino's website promises 0-1 hours.

As a result, I have been denied access to the account, the promise of payment has so far been meaningless with no reply to my support ticket. I think a week is enough waiting for a payment method that is immediate. A week in the payment queue also sounds like a long time to my ear and never been in situation like that with other casinos.
Status solved Resolved
€1,101
Delayed withdrawals totaling €20,000

It's been 36 hours since I requested a withdrawal after all documents were approved. My withdrawal is still pending and every time I go to chat to ask about it they give you this indicates that there is absolutely nothing they can do they cannot follow up they cannot help they just ask you to wait. That's the process I went through to verify my account after I requested the withdrawal. I uploaded all general documents and my account was verified. Many hours later my deposit was rejected and I had to ask myself why they asked me for a selfie with ID. It was uploaded and approved

Another many hour later my withdrawal was rejected again. I had to check that myself why and i then was asked to upload another bank statement showing how I purchased my neosurf. I uploaded it and was approved.

Many hours later my withdrawal was rejected AGAIN. I went to chat and found out they needed another statement showing the IBAN which I requested the withdrawal for. Ps: all the above took almost 2 days. They did not ask me for all the above documents at once they asked me all above 1 by 1 in a span of 2 days for an obvious payment delay. They also do not email you what requirements they need. You just need to keep an eye on rejected withdrawals and run after chat to find out the reasons they win many hours by doing that. Finally, after 2 days of waiting, I got myself verified.

Now I have been waiting for another 36 hours and my withdrawal is still pending!!!!!!!!!!! They say fast withdrawals! Where is fast withdrawal where are that fast withdrawals ??? I have 20.000 euro to withdraw with their 7500 euro per week max withdrawal I probably need 2 months to get my money out. They obviously hoping I would play and lost the money.

Chat is not helpful at all they just show you it's impossible for them to help in any way and I just have to keep waiting. This is not dama nv style of withdrawals. This casino doesn't deserve to be a part of dama nv group. I can share photos and screenshots I don't see a place to attach my screenshots

Status solved Resolved
€17,000