Ag Awards

Slottica Casino - Refusing to pay me

Complaint Info
Disputed casino Slottica Casino
Reason Declined payment
Amount € 3000
Washy88 Norway
Posted on January 2, 2020

I have been trying to withdraw my winnings from this casino for over 8 days multiple times with 2 different withdrawal methods. I have submitted all of my documents and the casino confirmed my account and withdrawal methods were all verified. However wherever I try and withdraw using skrill, through Visa or is declined and I am told by the casino that it was declined by the payment provider. This is not true as I found from contacting my bank they told me they didnt receive such payment or declined any payments. When trying to resolve this in live chat the casino provides no help in solving my issue, i have asked them multiple questions on why and if they were holding my funds to avoid paying me but this question was again avoided

I have now 3000 euros in the casino and are not able to take it out, ive sent emails to support but i have not yet got a single reply.. this is getting really fustrating, i just want the money i won in this casino,The support in live chat just keeps asking for the same screenshots ive allready sent over and over , it really seems like they are refusing to pay me.
im not sure what to do now!?!

Posted on June 24, 2020

Dear all,

This complaint has been reopened as per Slottica Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on June 24, 2020

Dear player,
We are thank you for writing a detailed feedback and sharing your opinion about our service.

We are very sorry that you faced with negative emotions when communicating with our casino.

We investigated in detail the history of your withdrawal requests, and saw that some of the withdrawals were canceled due to the inability to accept money from side of your payment method. In the meantime, we asked you to provide us alternative payment methods, for these payment methods, in turn, we requested you to pass verification. And after you passed verification, your winnings were paid in full.

Sometimes, some technical or juristic nuances can affect on payment process. Therefore, we ask you not to be upset in such situations and provide maximum assistance for the casino in order to accelerate the process of verification and withdrawal of funds.

Once again, we thank you for your feedback, and we ask the AskGamblers team to make a decision on this complaint, since the winnings was successfully transferred to the player on January 6 and 8, 2020.

Best wishes
Slottica team

Posted on June 24, 2020

Dear @Washy88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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