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Slottica Casino - Refusing to pay me

UNRESOLVED
Complaint Info
Disputed casino Slottica Casino
Reason Declined payment
Amount € 3000
Washy88 Norway
Posted on January 2, 2020

I have been trying to withdraw my winnings from this casino for over 8 days multiple times with 2 different withdrawal methods. I have submitted all of my documents and the casino confirmed my account and withdrawal methods were all verified. However wherever I try and withdraw using skrill, through Visa or is declined and I am told by the casino that it was declined by the payment provider. This is not true as I found from contacting my bank they told me they didnt receive such payment or declined any payments. When trying to resolve this in live chat the casino provides no help in solving my issue, i have asked them multiple questions on why and if they were holding my funds to avoid paying me but this question was again avoided

I have now 3000 euros in the casino and are not able to take it out, ive sent emails to support but i have not yet got a single reply.. this is getting really fustrating, i just want the money i won in this casino,The support in live chat just keeps asking for the same screenshots ive allready sent over and over , it really seems like they are refusing to pay me.
im not sure what to do now!?!

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